Technology Support Specialist

Seisma; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Career growth

Collaborative team

Job summary

Seisma in Sydney seeks a Technology Support Specialist to deliver high-quality Windows-based support, manage patches, and automate tasks with PowerShell. You will troubleshoot, document resolutions, and collaborate with IT teams to improve service reliability.

The ideal candidate has 3+ years in technology support, hands-on in Windows server environments, and knowledge of patch management. Bachelor’s degree and relevant IT certifications are preferred.

Qualifications

• 3+ years in technology support role.
• Proficiency with Windows operating systems and server environments.
• Experience with patch management tools and processes.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide technical support and troubleshooting for Windows-based systems.
• Provide level one and level two support
• Develop and maintain PowerShell scripts for automation and system management.
• Perform regular patch management and system updates to ensure security and compliance.
• Monitor system performance and resolve issues in a timely manner.
• Collaborate with IT teams to enhance service quality and system reliability.
• Document support processes, incidents, and resolutions.
• Manage user accounts, permissions, and access controls.
• Ensure adherence to IT policies and best practices.

Skills

Windows OS

Troubleshooting

Communication skills

PowerShell scripting

Education

Bachelor’s degree in IT/CS or related field

IT certifications e.g. CompTIA A+, MCSA

Tools

Patch management tools

VMware

Hyper-V

Job description

Job Title: Technology Support Specialist

We are always looking for incredible consultants to join our teams as our workforce expands geographically around Australia and New Zealand. Our clients are across banking and finance, agriculture, entertainment, government & utilities - and growing! Seisma has a new opportunity available and we are seeking an enthusiastic and personable candidate with a vibrant personality, who can effectively engage and communicate with our valued customers.

Location: Sydney

About the Role: We are seeking a dedicated Technology Support Specialist with strong expertise in providing high-quality service, managing Windows-based systems, scripting with PowerShell, and performing system patching. The ideal candidate will have a proactive mindset, excellent troubleshooting skills, and a passion for maintaining secure and efficient IT operations.

Key Responsibilities

• Provide technical support and troubleshooting for Windows-based systems.
• Provide level one and level two support
• Develop and maintain PowerShell scripts for automation and system management.
• Perform regular patch management and system updates to ensure security and compliance.
• Monitor system performance and resolve any issues in a timely manner.
• Collaborate with IT teams to enhance service quality and system reliability.
• Document support processes, incidents, and resolutions.
• Manage user accounts, permissions, and access controls.
• Ensure adherence to IT policies and best practices.

Required Skills and Experience

• Minimum 3 years of experience in a Technology Support role.
• Proficiency in Windows operating systems and server environments.
• Experience with patch management tools and processes.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• IT certifications such as CompTIA A+, MCSA, or equivalent.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).

What We Offer

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.

Join our team and contribute to delivering exceptional technology support services!

Express your interest

We encourage all diverse, suitably qualified candidates with valid Australian working rights to apply. We will be in touch with shortlisted applicants, no agencies please.