Technology Support Officer – NSW (Hybrid & Remote)

Aurion; North Sydney; Hybrid; AUD 101,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

Employer superannuation 17%

Job summary

Australian Catholic University (ACU) in North Sydney, NSW, is seeking a Technology Support Officer to deliver remote IT services across campuses. You will work within Service Operations to triage requests, communicate clearly, and provide expert guidance on technology issues.

The role requires rostered hours, including potential afterhours and weekends, with hybrid flexibility at the North Sydney campus. Applicants must have Australian work rights.

Qualifications

• Experience delivering IT service support to diverse user groups.
• Strong communication and problem-solving skills.
• Ability to work rostered hours including afterhours and weekends.

Responsibilities

• Remotely support day-to-day functioning and management of technology and IT services.
• Use service management tools, processes and reporting to support ACU campuses nationally.
• Provide advice and solutions to staff, academics, students and visitors.

Skills

Customer service

IT support

Communication skills

Service management

Job description

Australian Catholic University (ACU) in North Sydney, NSW, is seeking a Technology Support Officer to deliver remote IT services across campuses. You will work within Service Operations to triage requests, communicate clearly, and provide expert guidance on technology issues.

The role requires rostered hours, including potential afterhours and weekends, with hybrid flexibility at the North Sydney campus. Applicants must have Australian work rights.