Technology Support Officer (NSW)

Australian Catholic University; North Sydney; Hybrid; AUD 101,000 - 110,000; Full time

Benefits offered by this job

Hybrid work flexibility

Employer superannuation 17%

Annual leave loading

Salary packaging

Job summary

Australian Catholic University in North Sydney is seeking a Technology Support Officer to deliver remote IT service support across ACU campuses. You’ll use service management tools to triage requests, provide guidance, and resolve issues for staff, academics, students and visitors. The role includes afterhours and weekend rosters to meet service needs.

The position offers hybrid work flexibility at the North Sydney campus and is supported by ACU's generous benefits and superannuation.

Qualifications

• Experience delivering IT service support to staff, students and visitors.
• Strong communication skills to understand technical issues clearly.
• Ability to triage and resolve service requests with guidance when needed.

Responsibilities

• Deliver remote support for day-to-day IT services across ACU campuses.
• Use service management tools to log, triage and resolve requests.
• Provide advice and solutions to staff, academics and students.
• Work rostered hours including afterhours and weekends as required.

Skills

Customer service

Communication

IT support

Remote assistance

Tools

Service management tools

Job description

Australian Catholic University – North Sydney NSW

23h ago , from Australian Catholic University

Campus Location: North Sydney, Australia

Job No: APTAV102359#004

• Excellent opportunity to support the day to day functioning and management of technology and IT services for the ACU community
• Join a high performing, motivated national Service Operations team delivering exceptional customer experiences
• ACU offers 17% employer superannuation, salary packaging and generous leave provisions
• Full time, permanent opportunity with some hybrid flexibility working at North Sydney campus

About the role:

Operating within Service Operations, the Technology Support Officer (NSW) will deliver client focused experiences using service management tools, processes and reporting to support ACU campuses nationally and audio-visual enabled spaces. Under leadership of the Service Operations Lead, the primary focus of the role is to remotely support the day to day functioning and management of technology and IT services used by staff, academics, students, internal stakeholders and university visitors as part of the ACU's Information Technology environment. This position requires highly effective communication skills to understand technical problems or requests and specialist technical knowledge and skills to triage and resolve service requests, provide advice and offer solutions.

The Technology Support Officer is required to work rostered hours which may include afterhours and nominated weekends to ensure service requirements are being met.

For full position details, refer to the position description

Contact:

General enquiries can be sent to Patrick Lui, Service Operations Lead - Service Operations at: ***********@acu.edu.au

What we offer:

• The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
• Total remuneration valued to $101,464 - $109,838 total rem (pro rata) pa, including salary component $85,739 - $92,815 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading.
• 17% employer superannuation contributions to eligible continuing and fixed-term staff.
• Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
• As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here.

Applications close: 05-NOV-2026 at 11:59pm AUS Eastern Standard Time

Preferred candidates will be required to complete mandatory pre-employment declarations and background checks, including those related to gender-based violence and foreign interference, in line with ACU's compliance requirements.

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship(homeaffairs.gov.au)

Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers

ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good. In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences. ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply. ACU offers support for candidates that may require adjustments through the recruitment process. Please contact ***********@acu.edu.au to discuss your requirements in confidence.

About ACU:

Australian Catholic University (ACU) is a publicly funded university whose teaching, research and service is shaped by the vision of flourishing lives, thriving communities, and a more ethical future for our world. ACU has more than 2,500 staff and 34,000 students across eight campuses: Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.

ACU draws on the Catholic intellectual tradition which values human reason and welcomes everyone regardless of their faith, cultural tradition or circumstances. ACU invites all staff - both academic and professional - to embrace, and to support in ways meaningful to them, its mission to respect the dignity of every human person, to seek knowledge and to advance the common good.

ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.