Technology Service Delivery Team Leader

Department of Transport and Major Infrastructure; City Of Stirling; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Hybrid work options

Competitive salary

12% employer contributed superannution

Job summary

The Department of Transport and Major Infrastructure (DTMI) seeks a collaborative Technology Service Delivery Team Leader to guide the day-to-day delivery of IT support services and lead the technical support team. You will strengthen relationships with service providers and stakeholders, driving improvements that enhance user experience across DTMI.

This permanent role offers hybrid working options, focus on continuous improvement, and a chance to influence technology investments across Western

Qualifications

• Experience in IT service delivery within a large organisation.
• Strong leadership and the ability to develop a high-performing team.
• Excellent communication, negotiation and stakeholder engagement skills.
• Project management experience within an information technology environment.
• Strong analytical and problem-solving skills.
• Knowledge of continuous improvement practices.
• Ability to work autonomously while contributing positively to team outcomes.

Responsibilities

• Lead, support and develop the Technology Service Delivery Team, including the Service Desk and Desktop Support function.
• Coordinate incident and problem management processes in line with the ITIL framework.
• Oversee technology service delivery platforms, portals, user access and software licences.
• Plan and deliver technology projects, managing resources, budgets and agreed outcomes.
• Build productive relationships with internal stakeholders and external service providers.
• Negotiate and manage service level agreements to support seamless service delivery.
• Provide high-level technical advice and develop clear policies, procedures and user documentation.
• Monitor service performance, identify improvement opportunities and support informed technology investment decisions.
• Contribute to cyber-security, risk management, business continuity and disaster recovery planning.
• Champion continuous improvement and positively support organisational change.

Skills

IT service delivery

Leadership

Stakeholder engagement

Communication

Project management

Tools

ITIL

Job description

Lead the delivery of reliable technology services that keep DTMI connected The Department of Transport and Major Infrastructure (DMTI) is a diverse organisation dedicated to delivering safe, integrated transport services and transformative infrastructure projects for the Western Australian community. We are a values-driven organisation that empowers our people through inclusive workplaces, responsive systems, and a strong commitment to Collaboration, Wellbeing, Adaptability, and Accountability.

About the Opportunity

Are you an experienced technology service delivery professional who enjoys leading teams, improving services and solving complex problems? The Department of Transport and Major Infrastructure is seeking a collaborative and proactive Technology Service Delivery Team Leader to lead the day-to-day delivery of responsive and reliable IT support services across the organisation. This permanent opportunity will see you lead and develop a technical support team, strengthen relationships with service providers and stakeholders, and drive improvements that enhance the experience of technology users across DTMI. This is a permanent opportunity. Suitable applicants through this process may receive further offers of employment in this or similar roles for a period of 12 months. We believe everyone at the Department of Transport and Major Infrastructure (DTMI) is a leader, contributing to our impactful work for the sector and community. We expect all employees to embody the behaviours and mindsets outlined in the Building Leadership Impact and Expectations. The leadership context for this position is Leading others.

In this role, you will:

• Lead, support and develop the Technology Service Delivery Team, including the Service Desk and Desktop Support function.
• Coordinate incident and problem management processes in line with the ITIL framework.
• Oversee technology service delivery platforms, portals, user access and software licences.
• Plan and deliver technology projects, managing resources, budgets and agreed outcomes.
• Build productive relationships with internal stakeholders and external service providers.
• Negotiate and manage service level agreements to support seamless service delivery.
• Provide high-level technical advice and develop clear policies, procedures and user documentation.
• Monitor service performance, identify improvement opportunities and support informed technology investment decisions.
• Contribute to cyber-security, risk management, business continuity and disaster recovery planning.
• Champion continuous improvement and positively support organisational change.

About you

• Considerable experience working in IT service delivery within a large and complex organisation.
• Strong leadership skills and the ability to motivate and develop a high-performing team.
• Excellent communication, negotiation and stakeholder engagement skills.
• Relevant project management experience within an information technology environment.
• Strong analytical and problem-solving skills, including the ability to resolve complex service delivery issues.
• Knowledge of contemporary technology directions and continuous improvement practices.
• The ability to work autonomously while contributing positively and productively to team outcomes.

Special Requirements

• A national police clearance incorporating criminal and traffic convictions and infringements is required.
• Shift work, overtime and on-call duties are requirements of the role.

Appropriate remuneration and allowances will appl

To know more about this exciting opportunity, please review the attached Job Description Form and/or contact Theo Rangiah, Technology Service Delivery Manager via [e-mail].

Why Join us?

• At DTMI, your work will contribute to technology services that support people and communities across Western Australia.
• You will join a values-based organisation that encourages collaboration, innovation, continuous improvement and meaningful contribution.
• Be part of work that moves Western Australia forward, using your expertise to influence decisions that support connected communities, sustainable transport outcomes and the future of our State.
• Flexibility that works for you: Access hybrid working arrangements, including work-from-home options, to support work-life balance.
• Modern workplace: Work in bright, contemporary facilities close to transport links, with a great culture and collaborative environment.
• A competitive salary, and 12 % employer contributed superannuation and salary sacrifice options.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.
• Discounted gym membership and health facilities.
• Annual free on-site flu vaccination and skin check program.
• A fabulous employee assistance program with a range of services and support channels

We invite you to Be Part of Something REAL. At the DTMI, we value real connection, growth, wellbeing, and purpose. Learn more about our commitment to you, here.

Our commitment to a diverse and inclusive workplace The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), have any question about the process or how to submit your application, please contact our Recruitment Team at [e-mail] or [phone].

Please ensure you allow sufficient time to submit your application by 3 pm on Tuesday, 20 October 2026 as late applications will not be accepted.

Interviews for this position will commence on week starting 02 November 2026.

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.