Technology Manager - Digital Mental Health Systems and Platforms

St Vincent's Hospital Melbourne; Melbourne; Hybrid; AUD 180,000 - 260,000; Full time

Job summary

St Vincent's Hospital Melbourne is seeking a technology leader to transition the Medicare Mental Health Check-In platform from project delivery into sustainable operations. You will design the operating model, build and lead a four‑to‑six person team, and oversee reliability, vendor performance and security compliance.

Working with Azure, Dynamics 365, and integrated services, you will partner with clinical and operational teams to meet government requirements and deliver future improvements.

Qualifications

• Proven leadership of cross‑functional technology teams in complex environments.
• Experience moving complex digital services from delivery to operations (BAU).
• Strong governance, risk and security compliance capabilities.
• Track record in vendor, contract and SLA management.
• Hands‑on knowledge of Azure cloud platforms and Dynamics 365.

Responsibilities

• Lead the transition from project delivery into ongoing operations and BAU.
• Design operating model and knowledge transfer, ensuring continuity.
• Build and lead a technology team of four to six people.
• Oversee service reliability, vendor performance and security.
• Manage external technology partners and service levels.
• Ensure government security compliance and disaster recovery readiness.
• Improve service management processes for incidents, changes and config.
• Collaborate with clinical and operational teams to deliver improvements.

Skills

Cross‑functional leadership

Cloud engineering

Security governance

Vendor management

Azure

Dynamics 365

Tools

Microsoft Azure

Microsoft Dynamics 365

Web portals / integrations

Job description

Job Description

Better and fairer care. Always.

At St Vincent's, we are shaping a better and fairer health and aged care system, supporting people with life-changing care, wherever and whoever they are. Inspired by the enduring legacy of the Sisters of Charity and their Founder Mary Aikenhead, we bring together compassionate care, clinical excellence and innovation to improve the lives of the communities we serve.

The Opportunity

You will lead a critical transition from project delivery into sustainable, business-as-usual operations, ensuring the Medicare Mental Health Check-In technology platform is supported by the right people, processes and partners. This transition is the immediate priority of the role and requires proven experience delivering comparable change.

Reporting to the Service Director, Medicare Mental Health Check-In, you will design the ongoing operating model and build and lead a focused technology team of approximately four to six people. You will be accountable for service reliability, vendor performance, security compliance and the delivery of future platform improvements.

Working across a Microsoft Azure cloud environment, Microsoft Dynamics 365, web portals and integrated application and data services, you will collaborate with internal technology specialists, service delivery teams and external partners. Your leadership will help maintain a secure, dependable platform that meets Australian Government requirements while supporting compassionate, connected care.

This is a full-time, maximum-term opportunity for 24 months. The role can be based in Sydney, Melbourne or Brisbane, with hybrid working arrangements and a minimum of two days per week in the office.

Key Responsibilities

• Lead the transition from project delivery into ongoing operations, including operating model design, knowledge transfer, documentation, handover and continuity planning.
• Shape, recruit and lead a high-performing technology team with expertise in cloud engineering, development and operations, data analytics, reporting and business analysis.
• Oversee the reliability, availability, performance and incident management of cloud infrastructure, applications, integrations and public-facing digital services.
• Manage external technology support partners, including service level agreements, contract performance, commercial arrangements and coordinated issue resolution.
• Lead government security compliance, including the Australian Government Information Security Manual, the Australian Cyber Security Centre Essential Eight, annual security attestation and disaster recovery assurance.
• Establish and continuously improve service management processes for incidents, problems, changes and system configuration, aligned with recognised information technology service management practices.
• Plan and deliver platform improvements, system releases and technology projects while balancing service continuity, government obligations and future needs.
• Build effective relationships with St Vincent's technology, clinical and operational teams, senior leaders, suppliers and the Australian Government Department of Health and Aged Care.
• Support operational governance, risk management, performance reporting and audit readiness across the technology service.

About You

You are an accomplished technology leader who combines strong technical understanding with sound commercial judgement and a practical, people-centred approach.

You have successfully moved complex digital services from project delivery into sustainable operations and know how to build the teams, processes and partnerships required for long-term success.

You are confident leading through change, managing multiple service providers and engaging senior stakeholders. You bring a strong focus on accountability, security, service reliability and continuous improvement.

Extensive experience in technology management, including leading cross-functional teams in complex environments involving multiple suppliers.

Demonstrated experience transitioning a substantial project delivery team into a lean, sustainable business-as-usual operating model. This experience is essential.

Strong practical experience with Microsoft Azure cloud platforms, including infrastructure, application hosting, development and operations processes, and integration services.

Experience overseeing managed security operations, security monitoring providers and government security compliance and assurance activities.

Proven vendor, contract and service level management skills, including negotiation, performance oversight and issue resolution.

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