Technology Manager – Digital Mental Health Systems and Platforms

St Vincent's Health Australia; Melbourne; Híbrido; AUD 140 000 - 200 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working arrangements

Not-for-profit salary packaging (elig/

Career development & pathways

Resumo da oferta

St Vincent’s Health Australia Limited is seeking an experienced Technology Manager to lead the transition from project delivery into sustainable, business-as-usual operations for the Medicare Mental Health Check-In platform. You will design the operating model, build and lead a 4–6 person technology team and ensure security, reliability and government compliance across cloud services.

The role offers hybrid working across Australia, with a minimum two days in the office, and reports to the

Qualificações

• Extensive experience leading technology teams in complex, multi‑supplier environments.
• Proven track record transitioning large digital services from project delivery to business‑as‑usual operations.
• Strong practical experience with Microsoft Azure cloud platforms and integration services.
• Experience overseeing security compliance and assurance activities in regulated settings.
• Experience in healthcare technology is highly regarded.

Responsabilidades

• Lead the transition from project delivery into ongoing operations, including operating model design, knowledge transfer, documentation, handover and continuity planning.
• Shape, recruit and lead a high‑performing technology team with expertise in cloud engineering, development and operations, data analytics, reporting and business analysis.
• Oversee reliability, availability, performance and incident management of cloud infrastructure, applications and integrations.
• Manage external technology support partners, including SLAs, contract performance and issue resolution.
• Lead government security compliance and disaster recovery assurance activities.
• Establish and continuously improve service management processes for incidents, problems, changes and configurations.
• Plan and deliver platform improvements, releases and technology projects balancing service continuity and obligations.
• Build relationships with technology, clinical and operational teams, senior leaders, suppliers and government bodies.
• Support governance, risk management, performance reporting and audit readiness.

Conhecimentos

Azure cloud

Security operations

Vendor management

IT service management

Leadership

Stakeholder engagement

Healthcare IT

Dynamics 365

Formação académica

Bachelor's degree in Information Technology, Computer Science, Engineering or related discipline

Ferramentas

Microsoft Dynamics 365

Descrição da oferta de emprego

Job Description: Better and fairer care. Always. At St Vincent’s, we are shaping a better and fairer health and aged care system, supporting people with life-changing care, wherever and whoever they are. Inspired by the enduring legacy of the Sisters of Charity and their Founder Mary Aikenhead, we bring together compassionate care, clinical excellence and innovation to improve the lives of the communities we serve. To support this vision, we are seeking an experienced Technology Manager to lead the transition and ongoing operation of the digital platforms supporting Australia’s Medicare Mental Health Check-In initiative. This is an opportunity to shape a reliable, secure and sustainable technology service that helps more people access mental health support.

The Opportunity You will lead a critical transition from project delivery into sustainable, business-as-usual operations, ensuring the Medicare Mental Health Check-In technology platform is supported by the right people, processes and partners.

This transition is the immediate priority of the role and requires proven experience delivering comparable change.

Reporting to the Service Director, Medicare Mental Health Check-In, you will design the ongoing operating model and build and lead a focused technology team of approximately four to six people.

You will be accountable for service reliability, vendor performance, security compliance and the delivery of future platform improvements.

Your leadership will help maintain a secure, dependable platform that meets Australian Government requirements while supporting compassionate, connected care.

This is a full-time, maximum-term opportunity for 24 months.

The role can be based in Sydney, Melbourne or Brisbane, with hybrid working arrangements and a minimum of two days per week in the office.

Key Responsibilities

• Lead the transition from project delivery into ongoing operations, including operating model design, knowledge transfer, documentation, handover and continuity planning.
• Shape, recruit and lead a high-performing technology team with expertise in cloud engineering, development and operations, data analytics, reporting and business analysis.
• Oversee the reliability, availability, performance and incident management of cloud infrastructure, applications, integrations and public-facing digital services.
• Manage external technology support partners, including service level agreements, contract performance, commercial arrangements and coordinated issue resolution.
• Lead government security compliance, including the Australian Government Information Security Manual, the Australian Cyber Security Centre Essential Eight, annual security attestation and disaster recovery assurance.
• Establish and continuously improve service management processes for incidents, problems, changes and system configuration, aligned with recognised information technology service management practices.
• Plan and deliver platform improvements, system releases and technology projects while balancing service continuity, government obligations and future needs.
• Build effective relationships with St Vincent’s technology, clinical and operational teams, senior leaders, suppliers and the Australian Government Department of Health and Aged Care.
• Support operational governance, risk management, performance reporting and audit readiness across the technology service.

About You

You are an accomplished technology leader who combines strong technical understanding with sound commercial judgement and a practical, people-centred approach. You have successfully moved complex digital services from project delivery into sustainable operations and know how to build the teams, processes and partnerships required for long-term success. You are confident leading through change, managing multiple service providers and engaging senior stakeholders. You bring a strong focus on accountability, security, service reliability and continuous improvement.

You will bring:

• Extensive experience in technology management, including leading cross-functional teams in complex environments involving multiple suppliers.
• Demonstrated experience transitioning a substantial project delivery team into a lean, sustainable business-as-usual operating model. This experience is essential.
• Strong practical experience with Microsoft Azure cloud platforms, including infrastructure, application hosting, development and operations processes, and integration services.
• Experience overseeing managed security operations, security monitoring providers and government security compliance and assurance activities.
• Proven vendor, contract and service level management skills, including negotiation, performance oversight and issue resolution.
• Strong incident management and information technology service management capability, with experience establishing effective operational processes.
• Excellent team leadership, stakeholder engagement and executive communication skills, including experience in regulated digital service environments.
• A bachelor’s degree in Information Technology, Computer Science, Engineering, Business or a related discipline.
• Experience in healthcare technology, Microsoft Dynamics 365, data platforms or relevant professional certifications will be highly regarded.

Things that work for you

• Help shape the technology foundations of a national initiative expanding access to mental health support.
• Meaningful work supporting secure, reliable digital services and better connected care for Australians.
• An opportunity to build and lead a capable technology team through an important operational transition.
• Hybrid working arrangements, with opportunities to work from Sydney, Melbourne or Brisbane.
• An inclusive, purpose-led organisation guided by Compassion, Justice, Integrity and Excellence.
• Access to professional development and career pathways across our national health and aged care network.
• Not-for-profit salary packaging options, subject to eligibility.

Pre-Employment Checks

Your employment is conditional upon satisfactory reference, identity, right-to-work and Nationally Coordinated Criminal History checks, together with compliance with the St Vincent’s Health Australia Immunisation Policy.

Equal Opportunity and Reconciliation

At St Vincent’s, we value inclusivity and diversity.

We are committed to creating a welcoming, safe and fair workplace where everyone feels valued, respected and empowered to contribute.

We welcome applications from people of all backgrounds, including people with disability, culturally and linguistically diverse communities, and people of diverse sexual orientations and gender identities.

We embrace Aboriginal and Torres Strait Islander peoples’ unique perspectives, knowledge and culture, and warmly encourage applications from Aboriginal and Torres Strait Islander peoples.

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

View Reconciliation Action Plan Code of Conduct: View Code of Conduct