Technology Contracts & Vendor Analytics Specialist

Urban Utilities; Queensland; On-site; AUD 90,000 - 120,000; Full time

Job summary

Urban Utilities is seeking a Specialist Analyst within the Digital & Information division to govern technology supplier contracts, drive sourcing activities and deliver data-driven reporting. You’ll manage vendor information, classifications and KPI reporting while coordinating with technology leaders and procurement partners to maximise value.

The role blends contract management with analytics, performance metrics and stakeholder engagement, offering exposure to ICT, SaaS, cloud and managed

Qualifications

• Experience managing contracts, suppliers, procurement activities or vendor relationships within a technology or digital environment.
• Strong analytical and reporting skills, with the ability to extract insights from complex data sets and present findings clearly.
• Experience developing reports, dashboards and performance metrics using business intelligence or reporting tools.
• Excellent stakeholder management skills with the ability to collaborate across business, technology, and external supplier groups.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Experience supporting procurement processes, contract negotiations or sourcing activities would be highly regarded.
• A proactive approach to continuous improvement, governance, and risk management.
• Experience managing ICT, SaaS, cloud, telecommunications, or managed service contracts.
• Understanding of vendor management frameworks and supplier governance models.
• Knowledge of contract management principles and commercial risk management.
• Experience using ServiceNow, Power BI, and/or contract management platforms.
• Understanding of ITIL and Digital Service Management practices.
• Relevant qualifications in business, information technology, procurement, commerce or a related discipline would be advantageous.

Responsibilities

• Maintain the Digital Vendor Management framework in Urban Utilities.
• Manage and maintain technology vendor and contract information, ensuring compliance, accuracy and visibility of key obligations.
• Establish and maintain a Digital contract classification framework with reporting based on supplier criticality, contract value, operational risk and business dependency.
• Support technical teams with technology sourcing and procurement activities, including market engagements, evaluations, contract renewals and onboarding of suppliers.
• Develop and maintain executive-level dashboards and reporting that provide visibility of Digital contract performance, supplier risk, technology expenditure, contract expiry profiles, savings opportunities, and service delivery outcomes.
• Monitor contract milestones, renewals, performance measures and key deliverables to support effective vendor management.
• Support governance, audit and assurance activities relating to technology contracts, suppliers and commercial performance.
• Identify opportunities for process improvement and drive efficiencies across technology procurement, executive level reporting and contract management practices.
• Facilitate stakeholder engagement and provide clear communication across technical, commercial and business teams.
• Coordinate vendor performance issues and manage and uplift performance criteria, including, KPIs/SLAs, reporting and general vendor performance and relationships, to achieve the best outcomes for Urban Utilities.
• Partner with Procurement, Project and Operational teams to support the development, review and ongoing management of Digital contracts and supplier engagements including but not limited to:* Monitor supplier risk indicators including financial viability, cyber security posture, compliance obligations, business continuity capabilities and concentration risk.
• Coordinate the closure of Digital contracts including notice of termination, helping coordinate the offboarding of Digital services.
• Coordinate the transition of new Digital contracts into Production from Project teams.
• Any other adhoc reports required for consumption within D&I, auditors, across the company.

Skills

Contract management

Vendor management

Data analysis

Stakeholder management

Governance

Procurement

Sourcing

Power BI

ServiceNow

ITIL

Education

Business, IT, procurement, commerce related qualifications

Tools

Power BI

ServiceNow

Job description

Urban Utilities is seeking a Specialist Analyst within the Digital & Information division to govern technology supplier contracts, drive sourcing activities and deliver data-driven reporting. You’ll manage vendor information, classifications and KPI reporting while coordinating with technology leaders and procurement partners to maximise value.

The role blends contract management with analytics, performance metrics and stakeholder engagement, offering exposure to ICT, SaaS, cloud and managed