Specialist Analyst Operations - Sourcing and Reporting

Urban Utilities; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Urban Utilities is seeking a Specialist Analyst Operations in Technology Contracts and Sourcing to govern, source and manage performance for technology suppliers and contracts across the Digital & Information portfolio. You will provide insights, reporting and coordination to maximise value from technology investments.

The role combines contract management, supplier engagement and operational reporting, working across commercial, analytical and stakeholder-focused activities in a technology

Qualifications

• Experience managing contracts, suppliers, or vendor relationships in a technology/digital environment.
• Strong analytical and reporting skills with ability to extract insights from complex data.
• Experience developing dashboards and performance metrics using BI/reporting tools.
• Excellent stakeholder management across business, technology and external supplier groups.

Responsibilities

• Maintain the Digital Vendor Management framework.
• Manage and maintain tech vendor and contract information with compliance and visibility.
• Establish a Digital contract classification framework with risk-based reporting.
• Support sourcing activities including market engagements, evaluations and renewals.
• Develop executive dashboards and reports on contract performance, supplier risk and spend.
• Monitor milestones, renewals, KPIs/SLAs and deliverables.
• Support governance, audit and assurance activities for tech contracts.
• Identify process improvements and drive procurement efficiency.
• Coordinate stakeholder engagement across technical and commercial teams.

Skills

Contract management

Vendor management

Sourcing

BI reporting

Tools

Business intelligence tools

Job description

Specialist Analyst Operations - Technology Contracts and Sourcing

We are seeking a highly organised and commercially minded Specialist Analyst to support the governance, sourcing and performance management of technology suppliers and contracts across the Digital & Information portfolio. Working closely with technology leaders, procurement partners and vendors, you will provide valuable insights, reporting and coordination that ensure technology investments deliver maximum value to the business.

This role combines contract management, supplier engagement, sourcing support and operational reporting, making it ideal for someone who enjoys working across commercial, analytical and stakeholder-focused activities within a technology environment.

Key responsibilities

Maintain the Digital Vendor Management framework in Urban Utilities.

Manage and maintain technology vendor and contract information, ensuring compliance, accuracy and visibility of key obligations.

Establish and maintain a Digital contract classification framework with reporting based on supplier criticality, contract value, operational risk and business dependency.

Support technical teams with technology sourcing and procurement activities, including market engagements, evaluations, contract renewals and onboarding of suppliers.

Develop and maintain executive-level dashboards and reporting that provide visibility of Digital contract performance, supplier risk, technology expenditure, contract expiry profiles, savings opportunities, and service delivery outcomes.

Monitor contract milestones, renewals, performance measures and key deliverables to support effective vendor management.

Support governance, audit and assurance activities relating to technology contracts, suppliers and commercial performance.

Identify opportunities for process improvement and drive efficiencies across technology procurement, executive level reporting and contract management practices.

Facilitate stakeholder engagement and provide clear communication across technical, commercial and business teams.

Coordinate vendor performance issues and manage and uplift performance criteria, including KPIs/SLAs, reporting and general vendor performance and relationships, to achieve the best outcomes for Urban Utilities.

About you

Experience managing contracts, suppliers, procurement activities or vendor relationships within a technology or digital environment.

Strong analytical and reporting skills, with the ability to extract insights from complex data sets and present findings clearly.

Experience developing reports, dashboards and performance metrics using business intelligence or reporting tools.

Excellent stakeholder management skills with the ability to collaborate across business, technology, and external supplier groups.

Strong organisational skills with the ability to manage competing priorities and deadlines.

Experience supporting procurement processes, contract negotiations or sourcing activities would be highly regarded.

A proactive approach to continuous improvement, governance, and risk management.

Experience managing ICT, SaaS, cloud, telecommunications, or managed service contracts.

Understanding of vendor management frameworks and supplier governance models.

About us

At Urban Utilities, we're transforming how technology supports the delivery of essential water and wastewater services to more than 1.5 million people across South East Queensland. As part of our Digital & Information division, you'll play a critical role in enabling technology outcomes through effective vendor management, contract administration, sourcing activities and data-driven reporting. At Urban Utilities, we value curiosity, accountability, collaboration and continuous improvement.