Specialist Analyst Operations - Sourcing and Reporting

Urban Utilities; Nambour; On-site; AUD 90,000 - 130,000; Full time

Job summary

Urban Utilities in New South Wales is seeking a Specialist Analyst to support governance, sourcing and performance management of technology contracts.

You will work with technology leaders, procurement partners and vendors to deliver insights, reporting and coordination that maximise value from technology investments. This role combines contract management, supplier engagement and operational reporting within a technology environment.

Qualifications

• Experience managing contracts, suppliers, procurement activities or vendor relationships within a technology or digital environment.
• Strong analytical and reporting skills with the ability to extract insights from data and present findings clearly.
• Experience developing reports, dashboards and performance metrics using business intelligence tools.
• Excellent stakeholder management across business, technology and external supplier groups.
• Ability to manage competing priorities and deadlines with strong organisational skills.
• Experience with ICT, SaaS, cloud or managed service contracts.

Responsibilities

• Maintain the Digital Vendor Management framework in Urban Utilities.
• Manage technology vendor and contract information, ensuring compliance, accuracy and visibility of key obligations.
• Establish and maintain a Digital contract classification framework with reporting based on supplier criticality, contract value, operational risk and business dependency.
• Support technology sourcing and procurement activities, including market engagements, evaluations, contract renewals and onboarding of suppliers.
• Develop and maintain executive-level dashboards and reporting that provide visibility of Digital contract performance, supplier risk, technology expenditure, contract expiry profiles, savings opportunities, and service delivery outcomes.
• Monitor contract milestones, renewals, performance measures and key deliverables to support effective vendor management.
• Support governance, audit and assurance activities relating to technology contracts, suppliers and commercial performance.
• Identify opportunities for process improvement and drive efficiencies across technology procurement, executive level reporting and contract management practices.
• Facilitate stakeholder engagement and provide clear communication across technical, commercial and business teams.
• Coordinate vendor performance issues and manage and uplift performance criteria, including, KPIs/SLAs, reporting and general vendor performance and relationships, to achieve the best outcomes for Urban Utilities.
• Partner with Procurement, Project and Operational teams to support the development, review and ongoing management of Digital contracts and supplier engagements including but not limited to: Monitor supplier risk indicators including financial viability, cyber security posture, compliance obligations, business continuity capabilities and concentration risk.
• Coordinate the closure of Digital contracts including notice of termination, helping coordinate the offboarding of Digital services.
• Coordinate the transition of new Digital contracts into Production from Project teams.
• Any other adhoc reports required for consumption within D&I, auditors, across the company.

Skills

Contract management

Vendor management

Sourcing support

Reporting and analytics

Stakeholder engagement

ITIL understanding

Education

Business/IT degree

Tools

ServiceNow

Power BI

Job description

Specialist Analyst - Technology Contracts, Sourcing & Reporting

At Urban Utilities, we are transforming how technology supports the delivery of essential water and wastewater services to more than 1.5 million people across South East Queensland. As part of our Digital & Information division, you'll play a critical role in enabling technology outcomes through effective vendor management, contract administration, sourcing activities and data-driven reporting.

About the Role

We are seeking a highly organised and commercially minded Specialist Analyst to support the governance, sourcing and performance management of technology suppliers and contracts across the Digital & Information portfolio. Working closely with technology leaders, procurement partners and vendors, you will provide valuable insights, reporting and coordination that ensure technology investments deliver maximum value to the business. This role combines contract management, supplier engagement, sourcing support and operational reporting, making it ideal for someone who enjoys working across commercial, analytical and stakeholder-focused activities within a technology environment.

Key Responsibilities

• Maintain the Digital Vendor Management framework in Urban Utilities.
• Manage and maintain technology vendor and contract information, ensuring compliance, accuracy and visibility of key obligations.
• Establish and maintain a Digital contract classification framework with reporting based on supplier criticality, contract value, operational risk and business dependency.
• Support technical teams with technology sourcing and procurement activities, including market engagements, evaluations, contract renewals and onboarding of suppliers.
• Develop and maintain executive-level dashboards and reporting that provide visibility of Digital contract performance, supplier risk, technology expenditure, contract expiry profiles, savings opportunities, and service delivery outcomes.
• Monitor contract milestones, renewals, performance measures and key deliverables to support effective vendor management.
• Support governance, audit and assurance activities relating to technology contracts, suppliers and commercial performance.
• Identify opportunities for process improvement and drive efficiencies across technology procurement, executive level reporting and contract management practices.
• Facilitate stakeholder engagement and provide clear communication across technical, commercial and business teams.
• Coordinate vendor performance issues and manage and uplift performance criteria, including, KPIs/SLAs, reporting and general vendor performance and relationships, to achieve the best outcomes for Urban Utilities.
• Partner with Procurement, Project and Operational teams to support the development, review and ongoing management of Digital contracts and supplier engagements including but not limited to: Monitor supplier risk indicators including financial viability, cyber security posture, compliance obligations, business continuity capabilities and concentration risk.
• Coordinate the closure of Digital contracts including notice of termination, helping coordinate the offboarding of Digital services.
• Coordinate the transition of new Digital contracts into Production from Project teams.
• Any other adhoc reports required for consumption within D&I, auditors, across the company.

About You

You are a detail-oriented analyst with strong commercial awareness and a passion for improving how technology services are sourced, managed and reported. You enjoy working with data, building relationships and helping stakeholders make informed decisions.

• Experience managing contracts, suppliers, procurement activities or vendor relationships within a technology or digital environment.
• Strong analytical and reporting skills, with the ability to extract insights from complex data sets and present findings clearly.
• Experience developing reports, dashboards and performance metrics using business intelligence or reporting tools.
• Excellent stakeholder management skills with the ability to collaborate across business, technology, and external supplier groups.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Experience supporting procurement processes, contract negotiations or sourcing activities would be highly regarded.
• A proactive approach to continuous improvement, governance, and risk management.
• Experience managing ICT, SaaS, cloud, telecommunications, or managed service contracts.
• Understanding of vendor management frameworks and supplier governance models.
• Knowledge of contract management principles and commercial risk management.
• Experience using ServiceNow, Power BI, and/or contract management platforms.
• Understanding of ITIL and Digital Service Management practices.
• Relevant qualifications in business, information technology, procurement, commerce or a related discipline would be advantageous.

Why Urban Utilities?

Work for one of Queensland’s largest water utilities. Be part of a purpose-driven organisation delivering services that matter to the community. Join a collaborative and innovative Digital & Information team. Shape the future of technology governance, sourcing and vendor performance. Access flexible working arrangements, development opportunities and a supportive team culture.

At Urban Utilities, we value curiosity, accountability, collaboration and continuous improvement. If you're looking for an opportunity to combine technology, commercial management and analytics to make a meaningful impact, we'd love to hear from you. Urban Utilities delivers 140,000 megalitres each year of our planet’s most precious, natural resource to communities scattered across South East Queensland and effortlessly removes it too. We’re constantly challenging the status quo, searching for opportunities, pushing people to their potential, encouraging creativity and diversity, and fostering collaboration within and beyond our teams to be the best we can for our communities.