Technology Advisor: Helpdesk Data & BI Specialist

State of Victoria; City of Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

State of Victoria seeks a Technology Advisor to maintain and improve Helpdesk systems, data and reporting used to support VCE and NAPLAN assessment services in Victoria. The role involves data imports, updates to school and stakeholder records, system configuration and operational reporting.

You will analyse data to produce dashboards, support service planning and escalation processes, and act as a subject matter expert for Helpdesk data.

Qualifications

• Essential: experience in a helpdesk or technical support role in a high-volume, service-oriented environment.
• Desirable: experience supporting business systems, reporting tools and data processes with Salesforce, Power BI and workflow tracking.

Responsibilities

• Support the operation and continuous improvement of Helpdesk systems including Salesforce CRM, Power BI and Asana.
• Analyse Helpdesk and program data to produce reports and dashboards to support planning and decision-making.
• Provide guidance and training on Helpdesk data and systems to colleagues.

Skills

Helpdesk experience

Technical support

Tools

Salesforce

Power BI

Workflow tracking tools

Job description

State of Victoria seeks a Technology Advisor to maintain and improve Helpdesk systems, data and reporting used to support VCE and NAPLAN assessment services in Victoria. The role involves data imports, updates to school and stakeholder records, system configuration and operational reporting.

You will analyse data to produce dashboards, support service planning and escalation processes, and act as a subject matter expert for Helpdesk data.