Technology & Data Advisor — Assessment Operations

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

The Victorian Curriculum & Assessment Authority (VCAA) invites applications for a Technology Advisor in the Assessment Division. The role maintains Helpdesk systems (Salesforce CRM, Power BI and Asana), handles data imports, and generates dashboards to support assessment operations across Victoria.

Based at 189 Urquhart Street, Coburg, it requires occasional after-hours work during peak periods. You will analyse data to inform service improvement, provide system guidance, and support colleagues

Qualifications

• Essential: experience in a helpdesk or technical support role in a high-volume, service-delivery environment.
• Desirable: demonstrated experience supporting business systems, reporting tools and data processes in a high-volume operational service delivery environment.

Responsibilities

• Supports Helpdesk data quality assurance and operational reporting.
• Provides guidance, training and support on systems to colleagues.
• Analyzes Helpdesk and program data to produce dashboards and insights for planning and decision-making.

Skills

Helpdesk experience

Data reporting

Analytical skills

Tools

Salesforce

Power BI

Asana

Workflow tracking

Job description

The Victorian Curriculum & Assessment Authority (VCAA) invites applications for a Technology Advisor in the Assessment Division. The role maintains Helpdesk systems (Salesforce CRM, Power BI and Asana), handles data imports, and generates dashboards to support assessment operations across Victoria.

Based at 189 Urquhart Street, Coburg, it requires occasional after-hours work during peak periods. You will analyse data to inform service improvement, provide system guidance, and support colleagues