Technician - UPS & Data Center

Vertiv; City of Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Vertiv is seeking a Field Service Technician - Power to join our high performing team in Port Melbourne. The role involves commissioning, maintenance and after-hours service on energized electrical equipment, while ensuring timely reports and strong customer relationships.

Applicants should have a state-based Electrical Licence (A Grade) and proven power industry experience as a service technician, with willingness to travel to remote sites and occasional overnight stays.

Qualifications

• Relevant State-based Electrical Licence (A Grade) required.
• Commercial acumen and strong technical knowledge in data centres, telecom, commercial & industrial sectors a must.
• Proven track record within the power industry as a service technician.

Responsibilities

• Complete service reports, expense claims and reports by due date.
• Fill out timesheets accurately and submit to the Service Supervisor weekly.
• Complete Field Service Reports for every service call and obtain customer signature.
• Carry out commissioning, maintenance and after-hours service commitments.
• Maintain professional relationships with customers and report issues promptly.
• Ensure company vehicle and appearance meet policy requirements.
• Manage stock requisitions for spare parts and tools.
• Identify and report sales opportunities to management and work with Sales teams.

Job description

Vertiv is seeking to add a Field Service Technician - Power to our high performing team!

Who we are:

Nearly all aspects of our lives involve the use of technology. It's how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It's vital to human progress.

Vertiv believes there's a better way to meet this accelerating demand for data - one driven by passion & innovation.

As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers' vital applications run continuously, perform optimally & scale with business needs.

Why Join Vertiv?

Meaningful & Fulfilling Work

Inspiring & Caring Leaders in the industry

Recharge Your Potential

Insurance & Leave Benefits

Salary & Perks:

Office in Port Melbourne

Own your day! Out on the road visiting Customers

Key Responsibilities

Ensure that service reports, expense claims and any other reports required by Management are completed and submitted by the due date.

Time Sheets must be filled out correctly (ie, accurately record of hours worked, and all call out and response times) and submitted to the Service Supervisor - Power by the due date each week. A Doctor's Certificate must be supplied for any more than two days absence from work due to illness/injury.

Field Service Reports are to be completed for every service call made. These reports MUST also be signed by the customer whether the work is chargeable or not. All items used on a job, whether Liebert spares or consumables must be detailed on the FSR.

Carry out commissioning, service contract maintenance and after hours service commitments in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability.

Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken.

Ensure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating.

At all times ensure that your Company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood and that Company business is carried out in an efficient and professional manner.

Spare Parts Van stock requisitions must be filled out when stock is required to maintain accurate records of stock in service vans and store.

To be aware at all times of both Sales & Service opportunities for the Company, and to report any such opportunities to Management.

To ensure that the Sales Department is made aware of all new sales opportunities and prospects, and to work closely with them in achieving this business.

Daily work duties and expectations

Driver's License is required (may involve visit to remote sites)

Overnight or longer trips may be required.

Unaccompanied (Lone worker)

After-hours work and being on an On-Call Roster are needed.

Attending customer Service calls.

Occasional use of ladders

Working in tight and restricted locations.

Working on and around Energized Electrical equipment.

Lifting, carrying, relocating equipment and components (e.g. Batteries, tools and spare parts)

Requirements:

Relevant State-based Electrical Licence (A Grade License)

Commercial acumen

Technical knowledge in data centres, telecom, commercial & industrial or similar industries

Proven track record within the power industry as a service technical