Technician - Resident Field Service

Komatsu; Young; On-site; AUD 74,000 - 77,000; Full time

Benefits offered by this job

16 weeks parental leave

Income protection

Corporate health discount

Job summary

Komatsu Australia is seeking a Resident Field Service Technician to support customers throughout the South West Slopes region, including Young. You’ll work autonomously in the field with a strong service team backing you.

You’ll diagnose, repair, maintain and provide breakdown support on Komatsu equipment, building lasting relationships with customers and ensuring uptime and reliability in the harsh regional environment.

Qualifications

• Experience in field service on heavy mobile equipment (mining/construction/earthmoving) desired.
• Strong diagnostic and fault-finding capability.
• Ability to work independently with minimal supervision.

Responsibilities

• Diagnosing, troubleshooting and repairing heavy mobile equipment
• Carrying out planned maintenance and breakdown support in the field
• Completing service reporting, job documentation and customer communication
• Managing your own workload and coordinating jobs from start to finish
• Providing a high level of customer service and technical support onsite
• Working safely and contributing to Komatsu's zero harm culture

Skills

Diagnostic skills

Customer relations

Independent worker

Job description

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

Due to continued growth across regional NSW region, we are seeking an experienced Resident Field Service Technician to support customers throughout the South West Slopes region and surrounding areas between Forbes, West Wyalong, Temora and Young.

This is an existing position critical to the ongoing growth and support of our Regional customer base. You'll work autonomously in the field while being backed by a highly experienced service and technical support team.

You’ll be responsible for carrying out diagnostics, repairs, maintenance and breakdown support across Komatsu equipment, while building strong relationships with customers and ensuring equipment uptime and reliability.

A fully maintained tool of trade vehicle will be provided.

Roster: Monday to Friday - 7:30am to 4:00pm
Role Located: South West Slopes region. Key areas are Young, Temora, West Wyalong or Forbes.
Pay Rate: Between $54.29 - $55.36 (depending on experience) Base + Tool of Trade Vehicle + $350 Weekly Resident Allowance + Super

What you’ll be doing:

• Diagnosing, troubleshooting and repairing heavy mobile equipment
• Carrying out planned maintenance and breakdown support in the field
• Completing service reporting, job documentation and customer communication
• Managing your own workload and coordinating jobs from start to finish
• Providing a high level of customer service and technical support onsite
• Working safely and contributing to Komatsu's zero harm culture
• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

• Previous field service experience within mining, construction or earthmoving equipment
• Strong diagnostic and fault-finding capability
• Ability to work independently with minimal supervision
• Strong communication and customer relationship skills
• Current MR Driver's Licence
• Experience with Komatsu equipment highly regarded

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.