Technical Support Specialist Exec Supp

Department of Climate Change, Energy, the Environment and Water; Parramatta; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible working

Job summary

Department of Planning, Housing and Infrastructure is seeking a Technical Support Specialist (Exec Support) to provide high-quality ICT support for the Office of the Secretary and senior executives in NSW. The role offers on-site work with flexible arrangements, handling devices, apps, meeting technologies and digital services.

You will resolve complex technical issues, support critical meetings, and proactively improve services while maintaining strong relationships with key stakeholders.

Qualifications

• Demonstrated experience delivering high-quality ICT support to senior executives.
• Ability to build trusted relationships with stakeholders through professionalism and discretion.
• Strong problem-solving skills and incident management in time-critical environments.
• Excellent written and verbal communication, able to explain technical concepts clearly.
• Capacity to manage competing priorities and adapt under pressure.
• Knowledge of ITIL principles and service management best practices.

Responsibilities

• Provide responsive ICT support across devices, apps, meeting tech and digital services for executives.
• Resolve complex technical issues and support important meetings to minimise disruptions.
• Proactively prevent disruptions and improve services and customer outcomes.
• Collaborate with the Office of the Secretary and senior executives to understand ICT needs.

Skills

Customer service

Stakeholder management

Communication

Problem solving

Discretion

Time management

Tools

Microsoft 365

Microsoft Teams

Office 365

VoIP

Azure AD

SCCM

MS Exchange Admin

Intune Admin

Job description

Shape your world through meaningful work, flexibility and growth

• Be the trusted technology partner supporting the Department's most senior leaders
• Permanent full-time opportunity
• Office location based in Parramatta with flexible working supported
• Salary relative to experience, and ranges from $116,981 to $129,492+ super

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career.

In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role Technology plays a critical role in helping our people make decisions that shape communities, housing, infrastructure and places across NSW.

As our Technical Support Specialist (Exec Support), you'll be the person Office of the Secretary, our senior executives and other ICT customers rely on when technology matters most. Working closely with the Office of the Secretary and senior executive leaders, you'll provide responsive, high-quality ICT support across a range of devices, applications, meeting technologies and digital services.

Whether you're resolving complex technical issues, supporting important meetings, or proactively preventing disruptions before they occur, your work will help people stay connected, informed and productive.

Due to the unique requirements of this role, applicants should be prepared to work on-site a minimum of 2 days per week and expect and be willing to travel to Parramatta or Sydney CBD offices as required.

For more information about this position, read the full Role Description: Technical Support Specialist Exec Support

What you will bring to the role

• A genuine commitment to delivering exceptional customer experiences, with proven experience supporting business technologies including Microsoft 365, Microsoft Teams and voice communication solutions to keep people connected and productive.
• The ability to build trusted relationships with senior stakeholders through professionalism, discretion and reliability, while providing responsive support in time-critical environments.
• Strong problem-solving skills and confidence troubleshooting complex issues across ICT hardware, including laptops, desktops, mobile devices, monitors and peripherals.
• Excellent communication skills and the ability to explain technical concepts in a simple, clear and approachable way to both technical and non-technical audiences.
• The ability to manage competing priorities, adapt quickly and remain calm under pressure while supporting critical incidents and business operations.
• Sound technical knowledge of Windows 11, Office 365, network and cloud-based environments (VoIP, MS Teams, Azure AD, SCCM, MS Exchange admin and Intune admin), with the capability to identify issues, resolve problems and minimise service disruption.
• Experience supporting video conferencing and meeting room technology, combined with a proactive approach to improving services, processes and customer outcomes.
• Curiosity, a collaborative mindset and a commitment to continuous learning, supported by an understanding of ITIL principles and service management best practice.

About Us

At the Department of Planning, Housing and Infrastructure (DPHI), you could shape your world while helping us shape the future of NSW. Together, we create vibrant communities, places and precincts, and manage land, assets and property. (We are a high-performing organisation that proudly reflects the communities we serve. Our diversity strengthens our cultural capability and enables us to make a meaningful difference in the lives of people across NSW. As an inclusive and accessible workplace, we value your contribution, lived experience and cultural knowledge, and we want you to feel supported, connected and empowered to succeed. With flexible work arrangements, job share options, workplace adjustments and various employee affinity groups, we are here to help you thrive every day.)

Should you require further information about the role please contact Waleed Nadjend (Technical Support Team Lead Exec Supp) at [e-mail]. A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via [e-mail] or [phone] - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'. Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.

Applications close 11:00pm Monday 2 November 2026.