Customer Experience Support Officer

Department of Planning, Housing and Infrastructure NSW; City of Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

Department of Planning, Housing and Infrastructure NSW – Parramatta NSW is seeking a Customer Support Officer to be the first point of contact for customers navigating Development Coordination Authority services. You will respond to enquiries, provide clear guidance and connect customers with the right technical expertise, balancing high volumes with complex needs.

This is a 2x temporary (up to 6 months) full-time role with a Parramatta office, offering flexible working and a salary range of

Qualifications

• Excellent communication skills with diverse customers and stakeholders.
• Strong problem-solving and judgement for complex enquiries.
• Prioritise and manage high-volume workloads with accuracy.
• Engage across teams to achieve positive customer outcomes.

Responsibilities

• Be the first point of contact for customers navigating Development Coordination Authority services.
• Respond to enquiries, provide clear guidance and connect customers with the right expertise.
• Balance high enquiry volumes with complex needs and identify service improvements.

Skills

Excellent communication

Problem solving

Time management

Stakeholder engagement

Education

Degree in relevant discipline

Job description

Department of Planning, Housing and Infrastructure NSW – Parramatta NSW is seeking a Customer Support Officer to be the first point of contact for customers navigating Development Coordination Authority services. You will respond to enquiries, provide clear guidance and connect customers with the right technical expertise, balancing high volumes with complex needs.

This is a 2x temporary (up to 6 months) full-time role with a Parramatta office, offering flexible working and a salary range of