Operational Technology Networks Support Officer

NSW Public Service Commission; Sydney; On-site; AUD 125,000 - 140,000; Full time

Job summary

Transport for NSW is seeking an Operational Technology Networks Support Officer to maintain and enhance the OT network and related systems at Yennora. You will monitor performance, manage changes and support critical infrastructure across a 24/7 roster, working with partners to keep services secure and available.

The role requires strong network expertise, CCNA-level certification or equivalent experience, and willingness to travel. Permanent full-time role based in Yennora, NSW.

Qualifications

• Strong technical expertise in network design, implementation and support.
• Experience with MPLS, VXLAN, and Ethernet VPN networks.
• Knowledge of Cisco, Palo Alto, F5 and SD-WAN technologies.
• Experience with VoIP telephony services and OT network environments.

Responsibilities

• Maintain and enhance the OT network and related systems to ensure security, reliability and availability.
• Monitor network performance and manage system changes in line with OT service management processes.
• Contribute to planning, reviewing and implementing network changes and improve cybersecurity posture.
• Collaborate with stakeholders in a 24/7 operational environment to keep critical systems running.

Skills

Network design

MPLS

VXLAN

Cisco

Palo Alto

F5

SD-WAN

VoIP

OT networks

24/7 on-call

Education

Tertiary qualification

Tools

Cisco

Palo Alto

F5

SD-WAN

Job description

Operational Technology Networks Support Officer

Organisation/Entity: Transport For NSW

Job category: Information & Communication Technology

Job location: Yennora, NSW, AU, 2161

Job reference number: 111199

Employment type: Permanent Full-Time

Salary range: $124810.0-$139787.0

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.

In this role, you'll:

• Help maintain and enhance our Operational Technology (OT) network and associated systems, ensuring they remain secure, reliable and highly available.
• Play a key role in supporting critical infrastructure by monitoring network performance, managing system changes and ensuring services are delivered in line with established OT service management processes.
• Contribute to the planning, review and implementation of network changes, while also helping strengthen our cybersecurity posture through proactive monitoring, firewall management and continuous improvement initiatives.
• Working within a 24/7 operational environment, you'll collaborate with a range of technical and business stakeholders to keep our critical systems running effectively and securely.
• This permanent full-time role is based at our Yennora office. The team regularly collaborates in person and comes together for branch all-in days, training, planning workshops and other collaborative activities to support collaborative outcomes across the branch.

Key qualifications and experience:

• You bring strong technical expertise, sound problem-solving skills and a collaborative approach to delivering secure and reliable network services.
• You will demonstrate experience in:
  • Network design, implementation and support.
  • MPLS and VXLAN Ethernet VPN networking technologies.
  • Cisco, Palo Alto, F5 and Software Defined Wide Area Network (SD-WAN) technologies.
  • Voice over IP (VoIP) telephony services.
  • Supporting and managing Operational Technology (OT) network environments.
  • Working in high-pressure, 24/7 operational environments.
  • Cisco Certified Network Associate (CCNA) certification or equivalent industry experience.
  • Tertiary qualifications in a relevant discipline, or equivalent demonstrated experience.
  • Current motor vehicle driver's licence.
  • Willingness to travel within and outside the Sydney metropolitan area and undertake duties remotely when required.
  • Ability to work outside normal business hours and participate in a 24/7 on-call roster.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Job Segment

Network, Technical Support, Cyber Security, Cisco, CCNA, Technology, Security

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.