Technical Support Officer - Electronic Security Systems

Black Box Security; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Black Box Security in Australia is seeking a practical Technical Support Officer – Electronic Security with an end-user focus. You will troubleshoot CCTV, alarm and access-control systems, manage remote access, and keep service records up to date.

You will work with technicians and suppliers, learn our platforms, and provide clear client communications while taking ownership to resolve issues and ensure successful outcomes in a fast-paced environment. This role is based in Sydney, NSW.

Qualifications

• Experience troubleshooting CCTV, alarm and access-control systems.
• Ability to communicate clearly with clients.
• Keep accurate service records and documentation.

Responsibilities

• Troubleshoot CCTV, alarm and access-control systems and manage remote access.
• Maintain up-to-date service records.
• Collaborate with technicians and suppliers to resolve issues and learn platforms.

Skills

Troubleshooting CCTV

Alarm systems

Access control

Remote access management

Client communication

Ownership mindset

Job description

Black Box Security in Australia is seeking a practical Technical Support Officer – Electronic Security with an end-user focus. You will troubleshoot CCTV, alarm and access-control systems, manage remote access, and keep service records up to date.

You will work with technicians and suppliers, learn our platforms, and provide clear client communications while taking ownership to resolve issues and ensure successful outcomes.

Technical Support Officer - Electronic Security Systems Sydney, NSW, AU