Technical Support Officer (EDU) – Traralgon College

Ozcom Technology Group; Traralgon; On-site; AUD 34,440,000 - 48,216,000; Part time

Job summary

Ozcom Technology Group is seeking a Technical Support Officer (EDU) to deliver onsite ICT support for Traralgon College in Victoria. This part-time role covers 30 hours per week and involves working directly onsite with staff and students.

You will support Windows and Apple devices, manage cloud apps, and assist with ICT projects under supervision. WWCC and Australian permanent residency are required.

Qualifications

• WWCC must be held or obtained.
• IT technical experience, education sector preferred.
• Australian permanent resident status required.

Responsibilities

• Provide onsite ICT support to staff, students and guests.
• Maintain Windows desktop computing and peripherals; printers, scanners, VC.
• Support Apple devices (iMacs, MacBooks, iPads) with MDM.
• Log incidents and service requests; escalate when needed.
• Install new equipment at customer sites.
• LAN administration and basic network tasks.

Skills

Active Directory

Group Policy

DNS

DHCP

Print management

Google Apps

Papercut

Windows Server

Troubleshooting

Documentation

Tools

Windows Server Technologies

MDM Software

Google Apps

Papercut

Job description

Position Details

Ozcom Technology Group is seeking a Technical Support Officer (EDU) Technician for 30 /hrs per week to deliver Onsite ICT support services to Traralgon College (Victoria).

As a Technical Support Officer (EDU), you will be required to support the school and corporate users onsite as part of our Information and Communication Technology (ICT) managed services. this is an opportunity to expand your IT skills in various areas (including Servers, Network Switching, iPad Management, Chrome OS, Windows, Mac OSX).

Key Roles:

• Working directly onsite with schools to support our managed services offering and providing technical support to staff/students/guests
• Maintain and provide user support for all Windows Desktop Computing and peripheral equipment, including Desktops, Printers, Scanners, Video Conferencing.
• Maintain and provide user support for all Apple Devices, including iMacs, MacBook’s, iPads using MDM Software
• Monitor and log incident and service requests within operations software and escalating where necessary.
• Installation of new equipment at customer sites.
• Local Area Network (LAN) Administration.
• Perform general repairs and preventative maintenance tasks
• Work under guidance of our Management Dept. and Service Delivery Manager
• Supporting (with guidance) the deployment and support of Department ICT projects and government initiatives.

Essential Skills:

• Understanding of core services including Active Directory, Group Policy, DHCP, DNS & Print as well as cloud solutions such as Google Apps, Papercut.
• Windows Server Technologies
• Ability to troubleshoot and fault find through systematic processes of observation and elimination.
• Able to document technical procedures and follow documentation of others.
• Handle a range of concurrent jobs and changing priorities.

Personal Attributes:

• Motivated, self-starter; able to work autonomously, or as part of a team as the work dictates.
• Resourceful - able to find and research information in order to derive appropriate solutions to problems.
• Be able to work effectively with little direct supervision.
• Methodical and effective approaches to problem solving.
• A good communicator.
• Capable of working within established guidelines.

Requirements:

• Applicantsmust hold/obtaina valid Working with Children Check (WWCC)
• Applicantsmust haveIT Technical Experience. (education sector preferred)
• ApplicantsMUSTbe aAustralian permanent Resident

Remuneration ($) :

• Hourly rate ($) will be discussed with shortlisted applicants during the selection process