Technical Support Officer

Greatland Resources Limited; Telfer; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Education assistance

Flexible salary packaging options

Parental leave

Income protection insurance

Job summary

Greatland is hiring a Technical Support Officer to join our IT team at Telfer. The role delivers timely IT support, maintains infrastructure, and assists with technology projects in a dynamic mining environment.

Site-based with a permanent FIFO roster, the position emphasizes proactive customer service and reliable issue resolution. The role requires at least 2 years of IT support experience, strong Windows and Microsoft 365 skills, and excellent communication.

Qualifications

• 2+ years in IT support or similar role.
• Strong written and verbal communication skills.
• Experience maintaining support records and documentation.
• Proficiency with Microsoft Windows OS.
• Experience administering Microsoft 365 environments.

Responsibilities

• Provide first and second level IT support to users.
• Deliver desktop, laptop, and mobile device support at site and corporate levels.
• Maintain IT infrastructure, systems and environments.
• Respond to Helpdesk inquiries and resolve or escalate issues.
• Log, track and resolve service tickets per SLAs.
• Support IT projects as directed by IT Infrastructure Manager.
• Maintain documentation and knowledge articles.
• Develop understanding of Greatland's systems and infrastructure.

Skills

Customer-focused communication

End-user support

Interpersonal skills

Time management

Technical documentation

Mining industry experience

Driver’s licence

Tools

Microsoft 365

Job description

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Want to be part of something great? At Greatland, we’re building a sustainable future in mining driven by responsible exploration, development, and production of precious and base metals. As our business grows, so does our need for talented, motivated people.

Join a team where your contribution matters, your skills are valued, and progress is made every day. Greatland’s core values of Safety, Teamwork, Ownership, Responsibility, Integrity s are at the heart of its sustainable operating culture.

About the Role

We are seeking a customer-focused and technically capable Technical Support Officer to join our Information Technology team at Telfer. In this role, you will play a key part in ensuring the efficient delivery of IT services across the business by providing timely and effective support to end users, maintaining IT infrastructure, and assisting with technology projects.

This is an excellent opportunity for an IT professional who enjoys problem-solving, working closely with stakeholders, and delivering high-quality customer service in a dynamic mining environment.

Please note this is a permanent site-based role on 8/6 FIFO Roster

Key Responsibilities

• Provide first and second level IT support to users across the business.
• Deliver desktop, laptop, mobile device, and peripheral support to site and corporate personnel.
• Assist in maintaining IT infrastructure, systems, and technology environments.
• Respond to Helpdesk enquiries and provide timely resolution or escalation of issues.
• Ensure service tickets are accurately logged, tracked, and resolved in accordance with agreed service levels.
• Support the delivery of IT projects and initiatives as directed by the IT Infrastructure Manager.
• Maintain accurate records, documentation, and support knowledge articles.
• Develop and maintain a strong understanding of Greatland's infrastructure and business systems.
• Adhere to Service Level Agreements (SLAs) and project timelines to ensure effective service delivery.

About You

To be successful in this role, you will have:

• A current C Class Manual Driver's Licence.
• Minimum 2 years' experience in a similar IT support role.
• Strong desktop and end-user support experience.
• Advanced knowledge of Microsoft Windows Operating Systems.
• Experience administering and supporting Microsoft 365 environments.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a customer-focused approach.
• The ability to manage competing priorities and meet deadlines.
• Experience maintaining technical documentation and support records.
• Previous experience working within the mining industry.

About Telfer Operations

Telfer is a long-life gold-copper mine in the Paterson Province of Western Australia’s East Pilbara region. The operation includes both open-pit and underground mining and Australia’s third-largest gold-copper processing facility. Since commencing production in 1975, Telfer has produced over 15 million ounces of gold. The site operates on a fly-in fly-out basis and offers a wide range of onsite recreational facilities to support workforce wellbeing.

Why Greatland?

Join a growing team where your contribution matters, your skills are valued, and progress is made every day. Greatland possesses two long mine life assets at Telfer and Havieron that present remarkable opportunities for the right candidate to grow and make a difference in long-life underground mining projects. We offer:

• Attractive salary package plus performance-based incentives
• Milestone service awards recognising your commitment and achievements
• Education assistance to help you grow and develop your career
• Flexible salary packaging options, including novated leasing
• Parental leave designed to support you and your family
• Income protection insurance to safeguard your financial wellbeing

As part of Greatland’s pre-employment process, candidates must complete a full medical assessment, provide evidence of Australian work rights, and be able to apply for an Australian National Police Clearance.

At Greatland, we are proud to be an Equal Opportunity Employer. We are dedicated to ensuring that every recruitment, hiring, placement, and promotion decision is made based on individual merit. We do not discriminate on any grounds, and our goal is to provide an inclusive and supportive environment where all individuals can thrive.