Technical Support Engineer

SolaX Power Australia; Australia; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for training and professional development

Supportive work environment

Inclusive work environment

Job summary

A leading solar technology firm in Australia is looking for a Technical Support Engineer to provide support for solar inverters and energy storage systems. The role involves troubleshooting issues, conducting technical training, and documentation. Candidates should have a strong technical background and be fluent in English. This position offers a competitive salary and benefits.

Qualifications

• Fluency in English (written and spoken).
• Technical experience with solar inverters, PV systems, and/or battery storage systems.
• Familiarity with solar monitoring platforms and remote diagnostic tools.
• Familiarity with solar monitoring platforms, remote diagnostic tools, and communication protocols.

Responsibilities

• Provide technical support to customers via phone, email, and remote access.
• Troubleshoot hardware and software issues.
• Conduct training sessions for installers and partners.
• Review solar and battery system designs to ensure compatibility with SolaX products.
• Assist with remote commissioning and configuration of installed systems.
• Collaborate with internal engineering and R&D teams to resolve complex technical issues.
• Document and upscale recurring product issues to the appropriate departments.

Skills

Fluent in English

Technical experience with solar inverters

Previous experience in technical support

Strong problem-solving skills

Education

Degree in Electrical Engineering or Renewable Energy

Renewable Energy qualification

Tools

Solar monitoring platforms

Remote diagnostic tools

Job description

About Us

Established in 2012, SolaX Power is committed to helping our customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence in Europe, Asia, Africa, and Oceania.

With over 2,800 employees worldwide, we continue to expand and seek talented individuals to join our team. We believe that at SolaX, an international organization, your career can grow to new heights.

Job Overview

As a Technical Support Engineer, you will act as the primary technical contact for SolaX’s Australian customer base, providing advanced support for solar inverters and energy storage systems. You will be responsible for remote diagnostics, installation support, issue resolution, and technical training. Fluency in English is required, and knowledge of local industry standards is a strong advantage.

Key Responsibilities

Customer Support

• Provide professional technical support to customers, installers, and partners via phone, email, and remote access tools.
• Troubleshoot and resolve hardware and software issues with solar inverters and battery systems.
• Guide users through fault diagnosis and resolution procedures.
• Review solar and battery system designs to ensure compatibility with SolaX products.
• Assist with remote commissioning and configuration of installed systems.
• Collaborate with internal engineering and R&D teams to resolve complex technical issues.
• Document and upscale recurring product issues to the appropriate departments.

Training & Documentation

• Conduct technical training sessions for installers and distribution partners.
• Prepare and maintain technical documentation, user guides, and troubleshooting manuals.

Product & Process Improvement

• Identify trends in technical issues and suggest improvements to products or support processes.
• Keep up to date with the latest industry developments and regulatory requirements in Australia and New Zealand.

Requirements

Essential Qualifications

• Fluent in English (written and spoken).
• Technical experience with solar inverters, PV systems, and/or battery energy storage systems.
• Previous experience in technical support, field service, or technical engineering roles.
• Familiarity with solar monitoring platforms, remote diagnostic tools, and communication protocols.

Preferred Qualifications

• Understanding of Australian/New Zealand electrical codes, solar standards, and grid connection rules (e.g., AS/NZS 4777).
• Degree or technical qualification in Electrical Engineering, Renewable Energy, or a related field.
• Experience working with installers, EPCs, or distributors in Australia or New Zealand.

Personal Attributes

• Strong problem-solving skills and a commitment to customer service.
• Ability to manage multiple tasks and work independently.
• Adaptable, self-motivated, and eager to grow within a global team.

What We Offer

• Competitive salary and employee benefits aligned with Australian market standards.
• Opportunities for training, professional development, and international collaboration.
• A supportive, inclusive, and forward-thinking work environment.
• A chance to contribute to the renewable energy transition in Australia and the Pacific region.

How to Apply

If you’re passionate about clean energy and want to make a difference in a fast-growing global company, we’d love to hear from you. Please submit your CV and cover letter to [e-mail]

Join SolaX and help power a cleaner, more sustainable Australia!

Seniority Level

• Associate

Employment Type

• Full-time

Job

• Customer Service