Technical Support Engineer

Evolve Scientific; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Training provided

Free on-site parking

Ongoing training and development

Job summary

Evolve Scientific in Sydney, Australia, is seeking a Service Engineer to join a collaborative team supporting investigation of customer complaints and root-cause analysis on electromechanical medical devices.

You will document findings, develop training materials, assist with field service issues, and liaise with Quality, Manufacturing and Engineering to ensure robust resolutions. A hands-on engineer with strong problem-solving and communication skills will thrive in this role.

Qualifications

• Tertiary engineering degree in mechanical/electromechanical/electronics
• Experience as Service/Technical Support/Manufacturing Engineer in regulated environments (medical devices preferred)
• Hands-on troubleshooting with electromechanical equipment
• Strong documentation and communication skills

Responsibilities

• Investigate customer complaints and perform root cause analysis (RCA)
• Prepare technical reports, documentation and work instructions
• Troubleshoot and diagnose electromechanical medical devices
• Support installation activities and escalated field service issues
• Conduct returned product investigations and technical assessments
• Liaise with Service, Quality, Manufacturing and Engineering teams
• Develop training materials and support technical training initiatives
• Assist with customer responses and resolution of complex technical issues

Skills

Troubleshooting

Fault-finding

Documentation

Communication

Electromechanical

Excel

PowerPoint

Education

Bachelor's degree in Mechanical/Electromechanical/Electronics Engineering

Tools

Multimeters

Screwdrivers

Hand tools

Job description

About the Company & Role:

Join a Global Medical Device Manufacturer who specialise in infection prevention technology used throughout healthcare facilities worldwide. Through innovation, quality and customer-focused solutions, they continue to improve patient outcomes across global healthcare markets.

Reporting to the Service Support Operations Manager, you will join a collaborative engineering team supporting customer complaint investigations, root cause analysis and technical service activities across electromechanical medical devices. This role offers a diverse mix of technical problem solving, documentation, troubleshooting and training, making it well suited to engineers from service, technical support or manufacturing backgrounds.

Duties:

• Investigate customer complaints and perform root cause analysis (RCA)
• Prepare technical reports, documentation and work instructions
• Troubleshoot and diagnose electromechanical medical devices
• Support installation activities and escalated field service issues
• Conduct returned product investigations and technical assessments
• Liaise with Service, Quality, Manufacturing and Engineering teams
• Develop training materials and support technical training initiatives
• Assist with customer responses and resolution of complex technical issues

Skills & Experience:

• Tertiary qualifications in Mechanical, Electromechanical, Electronics or related Engineering discipline
• Experience as a Service Engineer, Technical Support Engineer or Manufacturing Engineer
• Experience within medical device, pharmaceutical or other regulated manufacturing environments (highly regarded)
• Experience working with electromechanical or mechanically equipment
• Hands-on troubleshooting and fault-finding experience
• Experience with device assembly and use of hand tools including multimeters and screwdrivers
• Strong technical documentation and communication skills
• Proficiency with Microsoft Excel and PowerPoint

Culture & Benefits:

• Training provided
• Supportive and collaborative engineering team
• Exposure to innovative medical device technology
• Opportunity to develop specialist troubleshooting, investigation and training skills
• Potential for longer-term opportunities
• Free on-site parking
• Ongoing training and development opportunities

For any questions about the role, contact Mairead on [phone].