Customer Service Representative - Medical DevicesNew

Health and Aged Care Professionals; Sydney; Hybrid; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

One day WFH

On-site parking

Professional development

Wellness initiatives

Team growth

Job summary

Health and Aged Care Professionals is seeking a Customer Service Representative for a medical devices portfolio. The role offers hybrid work from Macquarie Park, Sydney, with a base salary in the $70k–$80k range plus superannuation and bonus.

You will handle quotes, orders and enquiries, collaborating closely with Sales, Warehouse and Operations to ensure a smooth customer journey. The successful candidate will bring established phone-based customer service experience, a background in the

Qualifications

• Medical device or Medtech industry experience.
• Established phone-based customer service experience.
• Demonstrated career stability.
• Strong Excel and systems skills.
• SAP experience will be highly regarded.

Responsibilities

• Process customer quotes and orders
• Manage customer enquiries end-to-end
• Resolve complaints through to completion
• Manage warranties and faulty products
• Coordinate product repair requests
• Liaise with Sales and Warehouse
• Maintain accurate customer records
• Prepare Excel reports and databases

Skills

Medtech experience

Phone-based CS

Career stability

Excel

Systems proficiency

Tools

SAP

Job description

Customer Service Representative - Medical Devices

Health and Aged Care Professionals - Macquarie Park NSW

$70,000 - $80,000 a year

Full time

Hybrid

Location: Macquarie Park, Sydney NSW

Salary: $70 000 - $75000 + superannuation + bonus

Employment: Permanent, full-time

Work-life balance: 1 day working from home

Benefits

• Annual bonus
• One day working from home
• On-site parking available
• Professional development opportunities
• Employee wellness initiatives
• Established and growing Customer Service team

About the company

Join an established global medical device company with an extensive portfolio supporting healthcare professionals and patients across a broad range of clinical settings.

With a strong focus on medical innovation, quality and customer care, the organisation has an established Australian presence and offers employees the opportunity to build their careers within a growing medical technology business.

About the opportunity

As a Customer Service Representative, you will manage customer enquiries and orders across a broad and varied medical device portfolio, providing responsive and solutions-focused support.

You will take ownership of the customer journey from initial enquiry through to resolution, managing quotes, orders, back orders, credits, warranties, repairs and product-related enquiries.

Working closely with Sales, Warehouse and Operations, you will play an important role in delivering an efficient and positive customer experience.

Duties

• Process customer quotes and orders
• Manage customer enquiries end-to-end
• Resolve complaints through to completion
• Manage warranties and faulty products
• Coordinate product repair requests
• Liaise with Sales and Warehouse
• Maintain accurate customer records
• Prepare Excel reports and databases

Skills and Experience

• Medical device or Medtech industry experience
• Established phone-based customer service experience
• Demonstrated career stability
• Strong Excel and systems skills
• SAP experience will be highly regarded.

Culture

Collaborative, customer-focused and solutions-driven environment offering stability, development and genuine opportunities for internal career progression.