Technical Support Engineer

CBUS Super; Melbourne; On-site; AUD 85,000 - 105,000; Full time

Job summary

CBUS Super in Melbourne seeks a Technical Support Engineer to join the IT Service Desk. You will deliver Level 1 and 2 support across Active Directory, M365, applications and basic server administration, supported by hardware imaging via SCCM and Intune management.

The role emphasizes customer-focused service, incident management, and collaboration with the wider IT team to maintain a reliable technology environment for CBUS staff.

Qualifications

• Tertiary IT qualification or equivalent experience.
• Microsoft or Cisco certifications are a plus.
• Experience in customer-focused IT support is essential.

Responsibilities

• Provide Level 1 and 2 operational support across Active Directory, M365, applications, basic server administration, networks and VIP support via in-person and remote channels.
• Manage end-user hardware, including device imaging with SCCM and mobile device management with Intune.
• Diagnose user issues, identify practical solutions and assess potential impacts.
• Manage Service Desk incidents, service requests and self-help while supporting maintenance and problem management.
• Deliver timely IT services and communicate professionally with CBUS stakeholders and external vendors.

Skills

Active Directory

M365

Applications

Basic server administration

Networks

VIP support

Windows 11

Windows Server

Azure

Office 365

Intune

Okta

Education

Bachelor’s degree in IT or related field

Microsoft or Cisco certifications

Tools

SCCM

CMDB

Okta

Job description

About CBUS

Created by workers, for workers, CBUS Super is one of Australia's most successful Superannuation funds. For over four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

About the role

The Technical Support Engineer is part of the CBUS IT Service Desk team, providing first and second level support across a broad range of workplace technologies. With a strong customer service focus, you will support CBUS people in person and remotely, helping deliver a consistent and reliable service experience across hardware, software, identity, applications and core IT services. This role is important in keeping CBUS teams connected and productive by resolving incidents, fulfilling service requests and maintaining the technology staff rely on every day. Working closely with the Service Desk and wider Operations team, you will take a solution-driven approach to troubleshooting while building capability through regular team workshops and knowledge sharing.

Key Accountabilities

• Provide Level 1 and 2 operational support across Active Directory, M365, applications, basic server administration, networks and VIP support via in-person and remote channels.
• Manage and maintain end-user hardware, including device imaging through SCCM and mobile device management using Intune.
• Diagnose user issues systematically, identify practical solutions and consider potential impacts or side effects.
• Manage Service Desk incidents, service requests and self-help, while supporting maintenance, problem management, monitoring and archiving activities.
• Deliver responsive IT services within required timeframes and communicate professionally with stakeholders at all levels of CBUS and external vendors.

What will you bring?

• Tertiary qualifications in IT or a related discipline, or relevant industry qualifications such as Microsoft or Cisco.
• At least three years' experience in an IT function focused on customer support and/or basic server administration.
• Strong Microsoft technology skills across Windows 11, Windows Server, Active Directory, Azure, Office 365 and Intune; Aternity experience is an advantage.
• An understanding of IT security and identity, including tools such as Okta, plus experience with a Service Management Tool.
• Strong ITIL and service management knowledge, preferably ITIL Foundation certified, with SCCM and CMDB asset lifecycle management experience and the ability to explain technical concepts to non-technical audiences.

Belong at CBUS

We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

Applications Close: 13th Nov 2026

This is a permanent full time position based in Melbourne.