Technical Support Engineer

Cbus Super Fund; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

CBUS Super in Melbourne is seeking a Technical Support Engineer to join our IT Service Desk. You will deliver first and second line support across hardware, software, identity, applications and core IT services, ensuring a reliable experience for CBUS staff both in person and remotely.

You will bring at least three years in IT customer support, strong Microsoft tech skills (Windows 11, Windows Server, AD, Azure, Intune) and ITIL knowledge.

Qualifications

• Tertiary IT qualification or certifications preferred.
• At least three years in IT with customer support focus.
• Strong Microsoft tech skills across Windows 11, Windows Server, AD, Azure, Intune.

Responsibilities

• Provide Level 1–2 support across Active Directory, M365, apps, servers, networks, and VIP users.
• Manage end-user hardware via SCCM and mobile devices with Intune.
• Handle incidents and service requests with timely, professional communication.
• Collaborate with Service Desk and Operations to improve services.

Skills

Customer support

Server administration

Troubleshooting

Incident management

Education

Tertiary IT qualification or certifications

Tools

Active Directory

M365

SCCM

Intune

Azure

Office 365

Okta

CMDB

Windows 11

Windows Server

Job description

Created by workers, for workers, CBUS Super is one of Australia's most successful Superannuation funds. For over four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

About the role

The Technical Support Engineer is part of the CBUS IT Service Desk team, providing first and second level support across a broad range of workplace technologies. With a strong customer service focus, you will support CBUS people in person and remotely, helping deliver a consistent and reliable service experience across hardware, software, identity, applications and core IT services. This role is important in keeping CBUS teams connected and productive by resolving incidents, fulfilling service requests and maintaining the technology staff rely on every day. Working closely with the Service Desk and wider Operations team, you will take a solution-driven approach to troubleshooting while building capability through regular team workshops and knowledge sharing.

Key Accountabilities:

• Provide Level 1 and 2 operational support across Active Directory, M365, applications, basic server administration, networks and VIP support via in-person and remote channels.
• Manage and maintain end-user hardware, including device imaging through SCCM and mobile device management using Intune.
• Diagnose user issues systematically, identify practical solutions and consider potential impacts or side effects.
• Manage Service Desk incidents, service requests and self-help, while supporting maintenance, problem management, monitoring and archiving activities.
• Deliver responsive IT services within required timeframes and communicate professionally with stakeholders at all levels of CBUS and external vendors.

What will you bring?

• Tertiary qualifications in IT or a related discipline, or relevant industry qualifications such as Microsoft or Cisco.
• At least three years' experience in an IT function focused on customer support and/or basic server administration.
• Strong Microsoft technology skills across Windows 11, Windows Server, Active Directory, Azure, Office 365 and Intune; Aternity experience is an advantage.
• An understanding of IT security and identity, including tools such as Okta, plus experience with a Service Management Tool.
• Strong ITIL and service management knowledge, preferably ITIL Foundation certified, with SCCM and CMDB asset lifecycle management experience and the ability to explain technical concepts to non-technical audiences.

Belong at CBUS

We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

Like to know more about working with CBUS? Listen to some of our videos with members of the CBUS team on our website, cbussuper.com.au/careers

Applications Close: 13th Nov 2026

This is a permanent full time position based in Melbourne.

Agencies, please note: All CBUS vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.