Technical Support & Customer Service Consultant

Construction; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Training provided on systems and tech

Career progression

Supportive work environment

Job summary

Frontline Recruitment is seeking a Technical Support & Customer Service Consultant to join our client’s team in Sydney, onsite at construction sites. You will provide technical support, troubleshooting, system assistance, and client service across projects.

The role emphasizes proactive customer service, hands-on problem solving, and collaboration with site teams and installers. Training will be provided on access control technology and related systems.

Qualifications

• Strong communication and customer service skills.
• Willingness to travel to construction sites.
• Interest in technology and learning new systems.
• Able to troubleshoot basic technical, mechanical and system issues.
• Comfortable working with clients and site teams.

Responsibilities

• Provide technical and customer support for access control systems.
• Troubleshoot basic technical, mechanical, and system issues.
• Assist with onsite testing, commissioning, handovers, and client training.
• Support clients, contractors, electricians, and site teams with technical queries.
• Coordinate with internal teams and installers to resolve issues.
• Use HammerTech, Monday.com, and HubSpot for communication and support.
• Perform basic hands-on technical tasks and adjustments.

Skills

Troubleshooting

Customer service

Onsite work

Technical support

Communication

Tools

HammerTech

Monday.com

HubSpot

Job description

Technical Support & Customer Service Consultant Frontline Recruitment Sydney, NSW, AU

• Join a growing Australian construction technology business
• Opportunity for career progression
• Supportive and tech-driven work environment

About the Role:
We are seeking a Technical Support & Customer Service Consultant to join our client’s team. This is an onsite and customer-focused role providing technical support, troubleshooting, system assistance, and client service across construction sites.

Key Responsibilities:

• Provide technical and customer support for access control systems
• Troubleshoot basic technical, mechanical, and system issues
• Assist with onsite testing, commissioning, handovers, and client training
• Support clients, contractors, electricians, and site teams with technical queries
• Coordinate with internal teams and installers to resolve issues
• Use systems such as HammerTech, Monday.com, and HubSpot for communication and support
• Complete basic hands-on technical tasks and adjustments where required
• Keep customers updated on issues, progress, and resolutions

You will ideally have:

• Excellent communication and customer service skills
• Must be an Australian Citizen or Permanent Resident
• A positive attitude and strong work ethic
• A genuine interest in technology and learning new systems
• Strong troubleshooting and problem-solving skills
• A practical, hands-on approach
• Confidence working with clients and construction site teams
• Experience in technical support, field service, electrical, mechanical, security, or construction technology is desirable
• Good computer skills and the ability to learn new software quickly
• A current driver's licence and willingness to travel to construction sites

What We're Looking For:

• Enjoys technology and troubleshooting
• Likes working onsite and being hands-on
• Is confident speaking with customers and solving problems
• Has a can-do attitude and is willing to learn
• Takes ownership and follows issues through to resolution
• Enjoys working in a customer-focused environment

Benefits:

• Join a growing Australian construction technology business
• Supportive and tech-driven work environment
• Training provided on systems and access control technology
• Opportunity for career progression
• Develop technical support and customer service skills

About the Company:
Our client is a leading provider of access control solutions for construction sites across Australia, providing innovative technology, system integration, and ongoing technical support.

Consultant

[e-mail]

Reference number: 1238024
Profession: IT & DigitalHelp Desk & IT Support

Company: Frontline Recruitment
Date posted: 3rd Sep, 2026