Technology Support Specialist

Emmbr; Geelong; On-site; AUD 60,000 - 85,000; Full time

Job summary

Emmbr in Geelong is seeking a customer-focused Technology Support Specialist to deliver face-to-face IT support across a busy clinical environment. You will own the technology operations at your site, resolving issues, maintaining devices and services, and working with ICT teams on deployments and upgrades.

Join a fast-paced, not-for-profit organisation with strong growth prospects and a commitment to exceptional service.

Qualifications

• Proven on-site IT support experience in a fast-paced environment.
• Strong customer-service focus with face-to-face interaction.
• Troubleshooting Windows desktops and mobile devices across devices and apps.
• Basic networking, hardware and software support competencies.
• Familiarity with ITIL Incident, Request and Change processes.
• Holder of a current driver’s licence and right to work in Australia.

Responsibilities

• Take ownership of site IT operations to ensure reliable, secure and high-performing services.
• Deliver responsive, high-touch on-site support to clinicians and staff.
• Act as escalation point for the Service Desk, resolving issues via ticketing and in-person help.
• Coordinate technology deployments, upgrades and issue resolution with ICT teams.
• Maintain documentation and knowledge resources for continuous service improvement.
• Ensure compliance with ITIL processes for incidents, requests and changes.

Skills

On-site IT support

Customer service

Windows troubleshooting

Mobile devices

AV equipment

Networking basics

ITIL knowledge

Job description

• Permanent role, 5 days on site, in a fast paced environment (SW Suburbs)
• Own your site, delivering exceptional customer service and technical support
• 5 days on site | Genuine IT career growth | not-for-profit

About the Job

We're looking for a customer-focused Technology Support Specialist who thrives on solving problems, building trusted relationships and delivering exceptional face-to-face support. This is a highly visible role where you'll spend as much time engaging with clinicians and staff as you will resolving technical issues, making outstanding customer service just as important as your technical capability. You'll take ownership of the technology environment across your allocated site, ensuring devices, systems and services are reliable, ready when needed and continuously improving. Working as an escalation point from the Service Desk, you'll provide hands-on support across end-user technology while collaborating with specialist infrastructure, applications and other technical teams when required.

About the Role

• Take ownership of technology operations across allocated sites, ensuring reliable, secure and high-performing IT services.
• Deliver responsive, high-touch support to clinicians and staff, prioritising issues that impact critical operational workflows.
• Act as an escalation point for the Service Desk, resolving issues through ticket-based and in-person support.
• Take ownership of technology operations across your site, ensuring reliable services and a seamless experience for end users.
• Work closely with specialist ICT teams to coordinate technology deployments, upgrades and issue resolution.
• Drive continuous service improvements while maintaining accurate documentation and knowledge resources.

About You

• Proven experience providing on-site IT support within a fast-paced enterprise environment.
• A strong passion about customer service, with the demonstrated ability to build strong relationships through regular face-to-face interaction.
• Strong troubleshooting skills across Windows desktops, mobile devices, AV equipment, hardware, software and basic networking.
• Able to work independently, manage competing priorities and take ownership of technology outcomes.
• Knowledge of ITIL service management principles, including Incident, Request and Change Management.
• Holds a current driver's licence and is eligible to meet the role's mandatory compliance requirements, including Australian citizenship or permanent residency.

This is an opportunity to build your technical career while making a genuine difference to those who need it, every day.