Technical Support Analyst

Windcave; Sydney; Hybrid; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Foot in the door

Training & mentoring

Supportive culture

Hybrid schedule

Zusammenfassung

Windcave, a global leader in payment technology, seeks a Technical Support Analyst to join our Sydney CBD team. If you're a recent graduate or starting your tech career, you'll help clients solve technical issues and ensure payment systems run smoothly.

You will develop strong communication, be part of a supportive team, and benefit from thorough onboarding and training. This hybrid role offers growth in a fast-growing payments company.

Qualifikationen

• Bachelor's degree in information technology or a related field, or foundational tech experience.
• Candidate will undergo standard background screening: credit, criminal, education, and employment checks.
• Excellent communication and eagerness to learn in a fast-paced payments environment.

Aufgaben

• Assist clients with technical issues on payment systems and ensure services run smoothly.
• Explain technical issues clearly to customers and collaborate with the team to resolve problems.

Kenntnisse

Communication

Curiosity

Willingness to learn

Team player

Ausbildung

Bachelor's degree in IT or related field

Jobbeschreibung

Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single provider.

Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.

The Role

We are looking for a Technical Support Analyst to join our team in the Sydney CBD. If you're a recent graduate or looking to take your first real step into a technical career, this is a great place to start. You'll be on the front lines helping our clients solve technical issues and making sure their payment systems run smoothly.

What we're looking for:

• Great communication: You can explain technical issues clearly to customers who might not be tech-savvy, and you genuinely enjoy helping people.
• A natural curiosity: You are attentive to detail, enjoy finding smart solutions and rise to technical challenges.
• Eagerness to learn: We don't expect you to know everything on day one, but we do need you to be excited about picking up new systems and skills quickly.
• A motivated team player: You enjoy collaborating with others, have great composure under pressure and happy to help carry the workload.

Qualifications & Background Checks:

• An A+/A or B+/B equivalent bachelor's degree in information technology or in relevant field OR some foundational experience working in the technology/product space.
• Because we handle financial data and billions of transactions, all successful candidates will need to pass standard background screening, including credit, criminal, education, and employment checks.

What's in it for you?

• A foot in the door: Kickstart your tech career with one of the largest payment providers in the region.
• Real training and mentoring: We offer thorough onboarding, hands-on training, and plenty of support from senior team members to help you grow.
• A supportive culture: We focus on building a friendly environment where we look after our people and value everyone.
• The essentials: A competitive salary alongside a structured hybrid work schedule. Hybrid work (currently following hybrid work model; mandatory 3 days' work from office Monday, Tuesday, and Friday). From 1/12/2026 we will be moving to 4 days' work from office (with Tuesday to Friday as working in office days).