Technical BA - Digital Payments

Cartology; Sydney; Remote; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Rewards program

Flexible work from anywhere

Job summary

Wpay, part of Woolworths Group, is seeking a highly technical Senior Business Analyst to join the Digital Payments squad in Sydney. You will bridge business needs with technical delivery, elicit complex requirements, and shape robust payment solutions for our customers and partners.

You'll lead AI-enabled analysis, manage backlog, design stories, and produce clear documentation while collaborating with product, engineering, and external vendors in a fast-paced agile environment.

Qualifications

• 5+ years of technical business analysis experience in fast-paced environments.
• Excellent written and verbal communication skills.
• Hands-on experience with front-end and back-end software.
• Hands-on with AI tools and LLMs for analysis, doc generation, problem investigation.
• Extensive experience with RESTful APIs and microservices.
• Experience in Agile/Scrum delivery environments.
• Proficient with Jira and Confluence; Postman collections.

Responsibilities

• AI-enabled analysis to elicit requirements and generate acceptance criteria.
• Backlog ownership and alignment with product strategy.
• Drive design and prep of stories for key initiatives.
• Create process maps, diagrams and testable user stories with personas.
• Serve as SME for digital payments and guide engineers/merchants.
• Define success metrics, dashboards and instrumentation.
• Lead agile ceremonies and collaborate across disciplines.

Skills

AI/LLM usage

Backlog management

APIs & microservices

Agile/Scrum

Documentation & diagrams

Technical communication

Solution design

Tools

Jira

Confluence

Postman

Job description

## Technical BA - Digital PaymentsReq ID111788Date posted28-Sep-2026BrandWpayTeamInformation TechnologyEmployment typeFull-timeLocationNew South Wales, 2010* Join Wpay - the largest non-bank acquirer and payment processor in Australia* We simplify operations and innovative payment offerings by transforming transactions into rich payment experiences.* Our teams are building the next generation of digital payment capabilities—leveraging modern cloud platforms, AI-powered tools, and advanced payment orchestration.* Roll up your sleeves and play a key part in an agile, customer-centric team based in Sydney **We are Wpay** Founded within the Woolworths group, Wpay has unparalleled expertise in customer-led payment experiences for businesses across Australia and New Zealand. We’re ready to help businesses move beyond payments by transforming transactions into rich payment experiences. With an unrivalled understanding of people and the way they pay, we simplify operations and innovative payment offerings. Keeping businesses safe from fraud, improving customer satisfaction, and enabling growth. As part of this evolution, we are increasingly leveraging AI, automation, and data-driven decision-making to build smarter payment platforms, accelerate delivery, and unlock new customer experiences. Wpay is Australia’s largest non-bank payments provider, processing >1.2Bn transactions and >$50bn in volumes, servicing >30m customers in-store and >19m customers online - every week! You’ll be working with Australia’s largest retail operations - both online and in-store, along with pushing the innovation boundaries with marketplaces and the subscription and gig economy businesses.**The Position**We are looking for a highly technical Senior Business Analyst to join the Digital Payments team. This team is responsible for driving various strategic initiatives, including online onboarding, and other critical digital payments features. As a core member of the delivery squad, you will bridge the gap between business vision and technical execution by eliciting complex requirements, designing robust solutions, and managing the backlog alongside product leadership. This is a highly technical, hands-on role that requires the ability to navigate ambiguity and drive decisive action through data-driven investigation. The ideal candidate brings a growth-oriented mindset and a commitment to active delivery, working closely with internal teams and external partners to resolve technical hurdles and ensure the seamless execution of our digital payments roadmap.**What you’ll do*** AI-Enabled Business Analysis: Leverage AI tools and large language models to accelerate requirements analysis, documentation, acceptance criteria generation, and data exploration, improving both delivery speed and quality.* Strategic Backlog Ownership: Manage the team’s backlog management in close collaboration with Product Managers and Senior BAs to ensure all user stories and solutions align with the broader product strategy.* Solution Design & Execution: Drive the design and preparation of high-quality stories for key initiatives while providing leadership to the squad to meet sprint goals.* Technical Documentation & Translation: Develop comprehensive product documentation—including process maps and sequence diagrams—and translate complex requirements into testable user stories with defined personas and acceptance criteria.* Product Subject Matter Expertise: Serve as the primary SME for digital payment offerings, offering technical guidance to solution engineers and merchants while navigating complex technical constraints and tradeoffs.* Data-Driven Decision Making: Apply strong analytical habits to define success metrics, dashboards, and instrumentation, utilising AI and innovative tools to boost efficiency and generate actionable insights.* Cross-Functional Agile Leadership: Facilitate essential agile ceremonies (planning, refinement, and showcases) and work deeply with engineers and designers to solve complex problems across the product lifecycle.**What you’ll bring*** 5+ years of technical business analysis experience, preferably within a fast-paced environment.* Strong written and verbal communication skills.* Demonstrable hands-on experience in working with software solutions that have front-end and back-end components.* Hands-on experience leveraging AI tools and large language models (LLMs) to improve day-to-day product and delivery activities such as requirements analysis, user story creation, documentation generation, research and problem investigation.* Extensive experience in working with RESTful API and microservices technologies.* Demonstrable experience in working within Agile/Scrum delivery environments.* Extensive experience with Atlassian product suite, JIRA and Confluence.* Ability to create and work with Postman collections.* Highly desirable, previous experience in digital payments and payment. orchestration.* Highly desirable, previous experience with payment gateways.**What you’ll experience*** A progressive and flexible ‘work from anywhere’ policy that gives you more control over your work, life and wellbeing* Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work**Everyone belongs at Woolworths Group** As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.* BackApply