Customer Success Specialist - Entry Level

Windcave; Sydney; Hybrid; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Competitive remuneration

Career development

Diverse, energetic team

Zusammenfassung

Windcave in Sydney is seeking ambitious, entry-level sales candidates who want to grow a career in payments. If you’ve recently completed a degree in Business or Marketing, join us to gain hands‑on experience, build your skills, and establish a foundation for long‑term success.

You will manage accounts, onboard business accounts, answer commercial queries, and educate customers about products. The role offers a hybrid work model and a supportive, energetic team environment that rewards

Qualifikationen

• 1–2 years of sales experience or recently graduated in 2024/2025.
• Bachelor's degree in business/marketing or related field.
• Excellent written and oral communication skills; dynamic, proactive attitude.

Aufgaben

• Manage accounts and onboard business accounts.
• Provide responsive assistance on commercial queries.
• Inform and educate customers about Windcave products and features.
• Upsell/cross‑sell new services to existing customers.
• Support and collaborate with cross‑functional teams.
• Regularly report on key accomplishments and monitor metrics for improvements.

Kenntnisse

Sales

Communication

CRM

Go-getter

Ausbildung

Bachelor's degree in Business/Marketing

Tools

CRM

Microsoft Office

Jobbeschreibung

About Windcave:

Founded in 1999, Windcave has consistently led the way in payment technology innovation. Our solutions provide seamless payment experiences for thousands of the world's most recognizable brands, integrating all payment channels into a single platform. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.

About role:

Our Sydney office is looking for ambitious, entry-level candidates who are passionate about sales, driven to succeed, and eager to grow a career in the payments industry.

Graduates: If you’ve recently completed a degree in Business or Marketing and are ready to kick-start your career, we’d love to support you on that journey. Join us to gain hands‑on experience, build your skills, and create a strong foundation for long‑term success.

Key responsibilities:

• Managing accounts
• Onboarding business accounts
• Provide responsive assistance on commercial queries
• Inform and educate customers about products and features
• Upsell/cross-sell new services to existing customers
• Support and collaborate with cross-functional teams
• Regularly report on key accomplishments and monitor key metrics to identify areas for improvement

Role Requirements:

• 1 to 2 years of experience in sales role or recently graduated in year 2024 or 2025. An HD/D equivalent bachelor’s or master’s degree in business/marketing or related field.
• Intermediate knowledge with Microsoft Office tools (Word, Excel, CRM, PowerPoint)
• Dynamic personality and high‑energy with a go‑getter attitude
• Ability to learn new product knowledge rapidly
• Excellent written and oral communications skills
• Well presented
• Desire to actively contribute to a fun environment and be part of successful team
• Awareness of the payments industry, issues, competition and trends would be an advantage but not compulsory

Benefits:

• Hybrid work model (Mandatory 3 days’ work from office Monday, Tuesday, and Friday).
• Competitive remuneration package
• Career development and long‑term career opportunity
• Diverse, energetic and friendly team environment

Why Windcave:

At Windcave, you'll be part of a team that's reshaping the landscape of payment solutions and services. Our global presence and innovative approach set us apart in the payment industry, making Windcave a place where your work impacts businesses and consumers around the world.

Windcave thanks all applicants in advance, as only those shortlisted will be contacted.