Technical Support Allrounder/ Trainee

Cashpoint Payment Solutions PTY LTD; Ku-ring-gai; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

Casual start

On-site in Chatswood

Path to PT/FT after training

Job summary

Cashpoint Payment Solutions PTY LTD in Chatswood, NSW seeks an entry-level Helpdesk & IT Support All-Rounder. This hands-on role supports internal staff and customers with basic IT issues, laptops, emails and hardware staging, with on-site work at our Chatswood headquarters.

No prior industry experience is required as we provide full on-the-job training. The position starts as casual with a path to part-time or full-time after an initial evaluation.

Qualifications

• Provide first-level support for laptops, email and user accounts.
• Troubleshoot simple IT issues and assist in resolutions.
• Assist with hardware staging, testing and deployment of equipment.

Responsibilities

• Provide first-level IT helpdesk support for staff and customers.
• Answer Helpdesk calls, log tickets and coordinate resolutions.
• Troubleshoot enquiries for ATM, EFTPOS, POS, and Cash Management products.
• Assist with staging, testing and deployment of hardware.
• Support warehouse tasks and inventory.
• Maintain accurate records in internal systems.
• Escalate complex issues to senior technical staff.

Skills

Helpdesk support

Troubleshooting

Hardware staging

IT support

Tools

FAQs

Job description

Entry Level Helpdesk & IT Support All Rounder

Cashpoint Payment Solutions PTY LTD

Chatswood, Sydney NSW

Helpdesk & IT Support (Information & Communication Technology)

Salary undisclosed

Entry Level Helpdesk & IT Support All‑Rounder

Cashpoint Payment Solutions is a national leader in EFT, ATM, POS, and Cash Management fields, with a strong reputation built over 75+ years of combined industry experience, specialising in physical and digital payments equipment and technology.

This is an entry‑level, hands‑on role based in our Chatswood headquarters, supporting both our internal team and customers. This is not an office job! You will spend most of your time on our Helpdesk or in our Warehouse staging equipment, with some General I.T support involved. We provide full “on‑the‑job training,” so whilst similar experience is preferable, it is not a requirement for employment.

What you’ll do

• Provide first‑level support to internal staff for basic I.T and system issues (laptops, email, user accounts, updating internal training documents, etc.).
• Answer Helpdesk calls, log tickets, identify issues, and assist in coordinating resolutions.
• Troubleshoot simple customer and partner enquiries for our ATM, EFTPOS, POS, and Cash Management products.
• Assist with staging, testing, servicing and preparing hardware and equipment for deployment.
• Help with general Warehouse and inventory tasks, as needed.
• Maintain accurate records and documentation in our internal systems.
• Work closely with senior technical staff and elevate more complex issues.

About you

• No prior industry experience required – full “on‑the‑job training” is provided.
• Positive attitude, “can do” work ethic, willing to roll up your sleeves.
• Technically minded, enjoys problem solving and learning new systems.
• Reliable, energetic, able to follow directions, and multi‑task.
• Works well in a small, dynamic team environment.

What we offer

• Initial appointment will be Casual with a path to either Part Time or Full Time employment after an initial evaluation and training period.
• Paid training and opportunity to build practical technical skills.
• Varied, “hands‑on” role working across Helpdesk support, staging equipment, refurbishing spare parts & components, and daily I.T tasks.
• Working at our business premises in Chatswood (North Sydney, NSW). This is not a working from home position!

This is a “hands‑on” Helpdesk and Warehouse role; not an office or high‑level I.T position!

Cashpoint is an equal opportunity employer. Only short‑listed candidates will be contacted. No recruitment agencies will be considered.