Technical Services Team Leader

Linde ANZ; Sydney; Vor Ort; AUD 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Overseas opportunities

Training programmes

Parental leave

Flexible working arrangements

Superannuation benefits

Zusammenfassung

Linde ANZ is seeking an experienced leader to mentor a national team of workshop service technicians in Australia. The role drives a culture of safety, quality and high performance while standardising procedures across multiple locations.

You will plan capacity and workloads, oversee disinfection, testing, repair and distribution activities, and ensure compliance with manufacturer requirements and safety standards.

Qualifikationen

• Proven experience leading and developing service technicians while driving performance.
• Strong workshop operations expertise, including equipment maintenance, repair, testing, calibration and quality assurance processes.
• Ability to plan workforce capacity, manage workloads and optimise service delivery to meet turnaround time and productivity targets.
• Proficiency in SAP or similar ERP systems, with experience managing service administration, billing, asset records and compliance documentation.
• Excellent problem-solving and continuous improvement skills, with the ability to investigate service issues and implement corrective actions.
• Relevant technical qualification (Trade Certificate, Diploma or Degree in Engineering, Electrical or Mechanical disciplines) combined with experience in a service or workshop environment preferred.

Aufgaben

• Mentor and coordinate a national team of workshop service technicians, driving a culture of safety, quality and high performance.
• Establish and maintain consistent workshop procedures, service standards and performance expectations across locations; plan workforce capacity and regional coverage.
• Oversee equipment disinfection, testing, repair, maintenance, packaging and distribution activities in line with manufacturers' and safety standards.
• Manage workshop operations, including service requests, scheduling, workflow management and SAP administration.
• Coordinate customer-owned equipment servicing and warranty repairs with accurate documentation and billing.
• Maintain accurate service records, asset histories, warranty information and compliance documentation.
• Recruit, coach and develop technicians to sustain technical competency and capability growth.
• Collaborate with Operations, Customer Service, Distribution, Sales and external equipment manufacturers to deliver excellent customer outcomes.
• Drive continuous improvement initiatives to enhance operational performance, service quality and customer satisfaction.

Jobbeschreibung

• Mentorand coordinate a national team of workshop service technicians, driving aculture of safety, quality and high performance.
• Establishand maintain consistent workshop procedures, service standards andperformance expectations across multiple locations. Plan workforcecapacity, technician workloads and regional coverage to ensure efficientservice delivery and optimal resource utilisation.
• Overseeequipment disinfection, testing, repair, maintenance, packaging anddistribution activities. Ensure all servicing and repair work complieswith manufacturer requirements, warranty obligations and applicable safetystandards.
• Manageworkshop operations, including service requests, scheduling, workflowmanagement and SAP administration.
• Coordinatecustomer-owned equipment servicing and warranty repairs, ensuring accuratedocumentation and billing.
• Maintain accurate service records, assethistories, warranty information and compliance documentation.
• Recruit,coach and develop technicians, ensuring ongoing technical competency andcapability development.
• Collaboratewith Operations, Customer Service, Distribution, Sales and externalequipment manufacturers to deliver exceptional customer outcomes.
• Drivecontinuous improvement initiatives that enhance operational performance,service quality and customer satisfaction.

What makes you great

• Proven experience leading and developing service technicians while driving performance, capability and consistent service standards
• Strong workshop operations expertise, including equipment maintenance, repair, testing, calibration and quality assurance processes
• Demonstrated ability to plan workforce capacity, manage workloads and optimise service delivery to meet turnaround time and productivity targets
• Proficiency in SAP or similar ERP systems, with experience managing service administration, billing, asset records and compliance documentation
• Excellent problem-solving and continuous improvement skills, with the ability to investigate service issues and implement corrective actions
• Relevant technical qualification (Trade Certificate, Diploma or Degree in Engineering,, Electrical or Mechanical disciplines) combined with experience in a service or workshop environment preferred

Why you will love working with us

At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high-quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Our people have the opportunity to thrive and excel. We provide a wide range of training programmes to enhance career development, with a potential for overseas opportunities. We also have a variety of employee appreciation programmes to recognize solo and collaborative team efforts.

At BOC we understand and respect a work/life balance, and that's why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits. We are also firmly enthusiastic and involved when it comes to the community as well as our partner charities with organisations such as Road Safety Education and Redkite.

BOC is proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits here: https://au.work180.co/employer/boc-au

In order to apply, you must have full work rights in Australia.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

What you will enjoy doing

• Mentorand coordinate a national team of workshop service technicians, driving aculture of safety, quality and high performance.
• Establishand maintain consistent workshop procedures, service standards andperformance expectations across multiple locations. Plan workforcecapacity, technician workloads and regional coverage to ensure efficientservice delivery and optimal resource utilisation.
• Overseeequipment disinfection, testing, repair, maintenance, packaging anddistribution activities. Ensure all servicing and repair work complieswith manufacturer requirements, warranty obligations and applicable safetystandards.
• Manageworkshop operations, including service requests, scheduling, workflowmanagement and SAP administration.
• Coordinatecustomer-owned equipment servicing and warranty repairs, ensuring accuratedocumentation and billing.
• Maintain accurate service records, assethistories, warranty information and compliance documentation.
• Recruit,coach and develop technicians, ensuring ongoing technical competency andcapability development.
• Collaboratewith Operations, Customer Service, Distribution, Sales and externalequipment manufacturers to deliver exceptional customer outcomes.
• Drivecontinuous improvement initiatives that enhance operational performance,service quality and customer satisfaction.

What makes you great

• Proven experience leading and developing service technicians while driving performance, capability and consistent service standards
• Strong workshop operations expertise, including equipment maintenance, repair, testing, calibration and quality assurance processes
• Demonstrated ability to plan workforce capacity, manage workloads and optimise service delivery to meet turnaround time and productivity targets
• Proficiency in SAP or similar ERP systems, with experience managing service administration, billing, asset records and compliance documentation
• Excellent problem-solving and continuous improvement skills, with the ability to investigate service issues and implement corrective actions
• Relevant technical qualification (Trade Certificate, Diploma or Degree in Engineering,, Electrical or Mechanical disciplines) combined with experience in a service or workshop environment preferred

Why you will love working with us

At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high-quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Our people have the opportunity to thrive and excel. We provide a wide range of training programmes to enhance career development, with a potential for overseas opportunities. We also have a variety of employee appreciation programmes to recognize solo and collaborative team efforts.

At BOC we understand and respect a work/life balance, and that's why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits. We are also firmly enthusiastic and involved when it comes to the community as well as our partner charities with organisations such as Road Safety Education and Redkite.

BOC is proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits here: https://au.work180.co/employer/boc-au

In order to apply, you must have full work rights in Australia.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

BOC Limited Australia acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.