Technical Services Team Leader

Linde; Sydney; Presencial; AUD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Safe workplace

Training programmes

Overseas opportunities

Flexible working arrangements

Attractive superannuation benefits

Resumo da oferta

Linde PLC in Australia is seeking an experienced Workshop Operations Manager to mentor and coordinate a national team of workshop service technicians, driving safety, quality and high performance. You will establish consistent workshop procedures, plan capacity and oversee equipment maintenance, repair, testing and documentation, including SAP administration and warranty work.

Join a company committed to safety, training and flexible working arrangements, with opportunities for career

Qualificações

• Proven experience leading and developing service technicians while driving performance.
• Strong workshop operations expertise, including equipment maintenance, repair, testing, calibration and QA.
• Plan workforce capacity, manage workloads and optimise service delivery to meet targets.
• Proficiency in SAP or similar ERP systems for service administration and billing.
• Strong problem solving and continuous improvement skills to fix issues.
• Technical qualification in engineering/electrical/mechanical disciplines preferred

Responsabilidades

• Mentor and coordinate a national team of workshop service technicians.
• Establish and maintain workshop procedures and performance standards.
• Oversee equipment disinfection, testing, repair, maintenance, packaging and distribution.
• Manage workshop operations, service requests, scheduling, workflow and SAP administration.
• Coordinate customer-owned equipment servicing and warranty repairs and documentation.
• Maintain accurate service records, asset histories and compliance documentation.
• Recruit, coach and develop technicians and drive capability development.
• Collaborate with Operations, Customer Service, Distribution, Sales and external manufacturers.
• Drive continuous improvement initiatives to enhance performance and customer satisfaction.

Conhecimentos

Proven experience leading service tech

Workshop operations expertise

Workforce planning & workload mgmt

SAP or ERP proficiency

Problem solving & continuous improve

Technical qualification (engineering/电

Formação académica

Trade/Diploma/Degree in Eng, Electrical or Mechanical

Ferramentas

SAP or ERP systems

Descrição da oferta de emprego

What you will enjoy doing

• Mentorand coordinate a national team of workshop service technicians, driving aculture of safety, quality and high performance.
• Establishand maintain consistent workshop procedures, service standards andperformance expectations across multiple locations. Plan workforcecapacity, technician workloads and regional coverage to ensure efficientservice delivery and optimal resource utilisation.
• Overseeequipment disinfection, testing, repair, maintenance, packaging anddistribution activities. Ensure all servicing and repair work complieswith manufacturer requirements, warranty obligations and applicable safetystandards.
• Manageworkshop operations, including service requests, scheduling, workflowmanagement and SAP administration.
• Coordinatecustomer-owned equipment servicing and warranty repairs, ensuring accuratedocumentation and billing.
• Maintain accurate service records, assethistories, warranty information and compliance documentation.
• Recruit,coach and develop technicians, ensuring ongoing technical competency andcapability development.
• Collaboratewith Operations, Customer Service, Distribution, Sales and externalequipment manufacturers to deliver exceptional customer outcomes.
• Drivecontinuous improvement initiatives that enhance operational performance,service quality and customer satisfaction.

What makes you great

• Proven experience leading and developing service technicians while driving performance, capability and consistent service standards
• Strong workshop operations expertise, including equipment maintenance, repair, testing, calibration and quality assurance processes
• Demonstrated ability to plan workforce capacity, manage workloads and optimise service delivery to meet turnaround time and productivity targets
• Proficiency in SAP or similar ERP systems, with experience managing service administration, billing, asset records and compliance documentation
• Excellent problem-solving and continuous improvement skills, with the ability to investigate service issues and implement corrective actions
• Relevant technical qualification (Trade Certificate, Diploma or Degree in Engineering,, Electrical or Mechanical disciplines) combined with experience in a service or workshop environment preferred

Why you will love working with us

At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high-quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Our people have the opportunity to thrive and excel. We provide a wide range of training programmes to enhance career development, with a potential for overseas opportunities. We also have a variety of employee appreciation programmes to recognize solo and collaborative team efforts.

At BOC we understand and respect a work/life balance, and that's why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits. We are also firmly enthusiastic and involved when it comes to the community as well as our partner charities with organisations such as Road Safety Education and Redkite.

BOC is proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits here: https://au.work180.co/employer/boc-au

In order to apply, you must have full work rights in Australia.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

BOC Limited Australia acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.