Technical Services Manager

SmartRecruiters, Inc.; City of Melbourne; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Educational scholarship program

Relocation assistance

Additional leave weeks

Health service discounts

Job summary

Epworth HealthCare is Victoria’s largest not-for-profit private hospital group, guiding digital transformation to deliver exceptional patient outcomes and digitally connected care.

As Technical Services Manager, you will lead a high-performing team, shape technology strategy, and ensure technology enables clinicians, staff, and patients with reliable services and strong governance.

Qualifications

• Formal qualifications in Information Technology, Computer Science, or a related discipline.
• Minimum 5–10 years of extensive technical/people management experience.
• Proven leadership of a medium-sized technical team (10+ direct reports).
• Strong background in end-user computing, infrastructure, and on-site technology operations.
• Solid understanding of IT governance, security, compliance frameworks, and enterprise technology standards.
• Certifications in ITIL and/or relevant technical domains.
• Experience in asset lifecycle management, procurement processes, and vendor engagement.

Responsibilities

• Overseeing on-site technical support planning and delivery, ensuring timely incident resolution and service requests across hospital stakeholders.
• Maintaining asset management, device lifecycle, security compliance, and technology standards.
• Providing data-driven reporting and insights to the Director of Service Delivery on performance trends, risks, and improvement opportunities.
• Identifying opportunities for process/tools automation to improve productivity and reduce risk.
• Leading a technical team with evidence-based coaching, performance management and capability development.
• Partnering with clinical and business leaders to align technology strategy with patient care goals.

Skills

Leadership

IT governance

Security compliance

End-user computing

Infrastructure ops

Stakeholder management

Vendor engagement

ITIL certified

Education

IT/CS degree

Job description

Epworth HealthCare is Victoria’s largest not-for-profit private hospital group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace - one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

This is an exciting opportunity to join Epworth HealthCare, Victoria's largest not-for-profit private healthcare provider, at a time of significant digital transformation and growth. Epworth is embracing new ways of working, investing in technology-enabled care, and delivering against a bold organisational strategy focused on innovation, exceptional patient outcomes, and digitally connected care.

As Technical Services Manager, you will play a pivotal leadership role in shaping and driving the technology experience across Epworth's hospital network. Leading a high-performing team, you will drive operational excellence, enhance the digital experience for staff and doctors, and ensure technology is a trusted enabler of outstanding clinical care and business outcomes.

This role offers a unique opportunity to make a meaningful impact in an organisation that genuinely values innovation and continuous improvement. You'll work closely with clinical and business leaders, influence technology strategy, optimise service delivery, and help shape the future technology experience for clinicians, staff, and patients.

If you're a passionate technology leader who thrives on driving change, building high-performing teams, improving customer experiences, and delivering measurable outcomes, this is your chance to be part of an organisation where your contribution will truly matter.

At Epworth, every patient matters, and technology plays a critical role in delivering exceptional healthcare experiences. Come and help us reimagine what's possible.

You will make an impact by

• Overseeing the planning and delivery of on‑site technical support, ensuring timely resolution of incidents and service requests noting demand from hospital stakeholders.
• Maintaining strong operational discipline across asset management, device lifecycle, security compliance, and technology standards.
• Providingclear, data‑driven reporting and insights to Director of Service Delivery highlighting performance trends, risks, and opportunities for continuous improvement.
• Identifying opportunities for improvement, recommending tools, processes, or automation that enhance productivity or reduce risk.
• Formal qualifications in Information Technology, Computer Science, or a related discipline.
• Extensive technical/people management experience (Minimum 5–10 years)
• Demonstrated leadership experience managing a medium‑sized technical team (10+ direct reports) with proven capability in coaching, performance management, and capability development.
• Strong background in end‑user computing, infrastructure, and on‑site technology operations.
• Proven ability to build strong business relationships and influence senior stakeholders, acting as a trusted technology partner.
• Solid understanding of IT governance, security, compliance frameworks, and enterprise technology standards.
• Certifications in ITIL and/or relevant technical domains.
• Experience in asset lifecycle management, procurement processes, and vendor engagement.
• Experience translating business needs into technology solutions and driving continuous improvement initiatives

Additional Information

Why Join Epworth?

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approvedcandidates

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Ready to Make a Difference?

For more information about the role, refer to the attached position description or contact [e-mail] or call [phone].

Please Note: Applications are reviewed as received. Don’t wait - this role may be filled before the closing date.

Itis a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply