Technical Services Manager

Epworth; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Salary packaging

Education scholarship

Extra leave

Health benefits

Relocation assistance

Job summary

Epworth HealthCare in Melbourne seeks a Technical Services Manager to lead technology delivery across its hospital network, driving digital transformation and operational excellence. You will steer a high-performing team to enhance staff and clinician tech experiences while aligning with clinical care goals.

Responsibilities include on-site support, asset lifecycle management, security compliance, and data-driven reporting to senior leadership.

Qualifications

• Formal IT/CS degree or equivalent.
• 5–10 years of technical management experience.
• Experience leading a medium-sized team (10+ direct reports).
• Strong background in end-user computing and IT infrastructure.
• Knowledge of IT governance and security frameworks.

Responsibilities

• Oversee on-site technical support delivery and incident resolution.
• Maintain asset lifecycle, device management, and security compliance.
• Provide data-driven reporting to the Director of Service Delivery.
• Identify improvements, tools, processes, or automation to boost productivity.

Skills

IT leadership

Stakeholder management

IT governance

Security/compliance

Team coaching

End-user computing

Education

Degree in IT/CS

Tools

ITIL Certification

Job description

Epworth HealthCare is Victoria’s largest not-for-profit private hospital group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace - one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

This is an exciting opportunity to join Epworth HealthCare, Victoria's largest not-for-profit private healthcare provider, at a time of significant digital transformation and growth. Epworth is embracing new ways of working, investing in technology-enabled care, and delivering against a bold organisational strategy focused on innovation, exceptional patient outcomes, and digitally connected care.

As Technical Services Manager, you will play a pivotal leadership role in shaping and driving the technology experience across Epworth's hospital network. Leading a high-performing team, you will drive operational excellence, enhance the digital experience for staff and doctors, and ensure technology is a trusted enabler of outstanding clinical care and business outcomes.

This role offers a unique opportunity to make a meaningful impact in an organisation that genuinely values innovation and continuous improvement. You'll work closely with clinical and business leaders, influence technology strategy, optimise service delivery, and help shape the future technology experience for clinicians, staff, and patients.

If you're a passionate technology leader who thrives on driving change, building high-performing teams, improving customer experiences, and delivering measurable outcomes, this is your chance to be part of an organisation where your contribution will truly matter.

At Epworth, every patient matters, and technology plays a critical role in delivering exceptional healthcare experiences. Come and help us reimagine what's possible.

You will make an impact by

• Overseeing the planning and delivery of on‑site technical support, ensuring timely resolution of incidents and service requests noting demand from hospital stakeholders.
• Maintaining strong operational discipline across asset management, device lifecycle, security compliance, and technology standards.
• Providingclear, data‑driven reporting and insights to Director of Service Delivery highlighting performance trends, risks, and opportunities for continuous improvement.
• Identifying opportunities for improvement, recommending tools, processes, or automation that enhance productivity or reduce risk.
• Formal qualifications in Information Technology, Computer Science, or a related discipline.
• Extensive technical/people management experience (Minimum 5–10 years)
• Demonstrated leadership experience managing a medium‑sized technical team (10+ direct reports) with proven capability in coaching, performance management, and capability development.
• Strong background in end‑user computing, infrastructure, and on‑site technology operations.
• Proven ability to build strong business relationships and influence senior stakeholders, acting as a trusted technology partner.
• Solid understanding of IT governance, security, compliance frameworks, and enterprise technology standards.
• Certifications in ITIL and/or relevant technical domains.
• Experience in asset lifecycle management, procurement processes, and vendor engagement.
• Experience translating business needs into technology solutions and driving continuous improvement initiatives

Additional Information

Why Join Epworth?

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approvedcandidates

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Ready to Make a Difference?

For more information about the role, refer to the attached position description or contact [e-mail] call[phone].

Please Note: Applications are reviewed as received. Don’t wait - this role may be filled before the closing date.

Itis a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.