Technology Support Specialist - Onsite

Epworth; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary package up to $15,900 pre-tax

Educational scholarship program

Up to four additional weeks of leave

Subsidised health services

Relocation assistance

Job summary

Epworth HealthCare is seeking a Technology Support Specialist to become the on-site technology leader across our hospital sites. You will ensure doctors, clinicians and staff have the technology they need to deliver outstanding care every day.

Responsibilities include maintaining reliable technology services, supporting surgeries and clinical workflows, and collaborating with ICT teams and clinical leaders to deploy changes with a strong customer focus.

Qualifications

• Certificate IV or Diploma in Information Technology, Networking, or related discipline, or equivalent industry experience.
• Demonstrated end-user support experience in a multi-site health environment.
• ITIL Foundation certification or equivalent service management training.
• Experience providing on-site technology support in a fast-paced environment with diverse user groups.
• Hands-on experience supporting Windows desktops, mobile devices, and common enterprise applications.
• Experience coordinating with multiple ICT teams to resolve incidents and deliver services.
• Exposure to clinical or operational settings where technology supports frontline services.
• Experience supporting administration and expansion of IT infrastructure.
• Adherence to security procedures and protocols.
• Ability to work independently with minimal supervision.
• Experience liaising with external vendors for issue resolution and site-based changes.

Responsibilities

• Provide on-site technology support across multiple hospital sites.
• Ensure critical systems are prepared for surgeries, consultations and clinical workflows.
• Build strong relationships with medical staff and leadership to resolve issues quickly.
• Collaborate with ICT teams, clinical leaders and stakeholders to deploy technology changes.

Skills

End-user support

On-site support

Windows desktop

Mobile devices

ICT coordination

Customer focus

Security procedures

Autonomy

Vendor liaison

Education

Certificate IV or Diploma in IT/Networking

Tools

ITIL Foundation

Job description

Epworth HealthCare is Victoria’s largest not-for-profit private hospital group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace - one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

At Epworth, technology plays a critical role in delivering safe, efficient and exceptional patient care.

We're looking for a Technology Support Specialist to become the on-site technology leader on each of our sites. This isn't a traditional desktop support role. You'll be a visible and trusted presence across the hospital, ensuring doctors, clinicians and staff have the technology they need to deliver outstanding care every day.

You'll build strong relationships with medical specialists, clinical teams and hospital leaders, proactively identifying issues before they become problems and ensuring critical systems are ready when they matter most.

The purpose of this position is for full operational accountability for the technology environment, ensuring that all technology services operate reliably, efficiently, and in alignment with organisational standards. The role provides visible, on‑site support, maintaining a consistent presence to drive service excellence, operational readiness, and rapid response to emerging issues.

A core focus of the role is to deliver exceptional, high‑touch support to doctors, ensuring technology is always ready for surgeries, consultations, and clinical workflows. By anticipating needs, resolving issues quickly, and maintaining strong relationships with VMOs, JMOs, and medical students, the position directly contributes to safe, efficient patient care and zero avoidable clinical disruption.

The role also champions a customer‑centred service culture, ensuring all staff receive timely, professional support and that onboarding experiences for new employees and doctors are seamless and fully prepared. Through strong collaboration with ICT teams, clinical leaders, and internal stakeholders, the position strengthens trust, improves communication, and supports the smooth delivery of technology changes, deployments, and site‑specific improvements.

• Certificate IV or Diploma in Information Technology, Networking, or a related discipline; or equivalent industry experience.
• Demonstrated experience in end‑user support within a complex, multi‑site environment.
• ITIL Foundation certification or equivalent service management training.
• Experience providing on‑site technology support in a fast‑paced environment with diverse user groups.
• Hands‑on experience supporting Windows desktop environments, mobile devices, and common enterprise applications.
• Experience coordinating with multiple ICT teams to resolve incidents and deliver technology services.
• Exposure to clinical or operational environments where technology directly supports frontline service delivery.
• Experience supporting the administration and expanding infrastructure in line with organisational requirements.
• Demonstrated adherence to security procedures and protocols.
• Ability to work independently and autonomously, managing workload and priorities with minimal supervision.
• Experience working with external vendors to support issue resolution, maintenance activities, and site‑based technology changes

Additional Information

Why Join Epworth?

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approvedcandidates

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Ready to Make a Difference?

If you enjoy owning outcomes, solving problems and making a genuine difference in a fast paced healthcare environment, we'd love to hear from you.

Itis a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.