Technical Services Lead: Hands-On Cloud & Security

Talent; Sydney; On-site; AUD 170,000 - 210,000; Full time

Job summary

Talent in Sydney is seeking an experienced Technical Services Lead to join a growing managed services and cyber security environment. This senior, hands-on technical leadership role acts as the technical authority across client environments while staying close to technology.

You will lead senior engineers, own standards, manage Level 3 escalations and major incidents, oversee projects, and work directly with clients across infrastructure, Microsoft cloud and cyber security.

Qualifications

• Senior infrastructure and cloud engineering experience across Microsoft stack and security
• Experience leading technical engineers in MSP or similar environment
• Strong hands-on capabilities across Microsoft 365, Entra ID, Intune and Defender
• Knowledge of Conditional Access and identity security
• Networking proficiency across UniFi, Meraki, FortiGate, VLANs and VPNs
• Familiarity with Essential Eight and ISO 27001
• Experience handling complex escalations and major incidents
• Project delivery experience including migrations and after-hours cutovers
• Ability to present technical and cyber security matters to senior stakeholders
• Experience using AI and automation tools in day-to-day engineering
• AU working rights and a current driver’s license

Responsibilities

• Act as the technical authority across client infrastructure and cloud environments
• Own technical standards across Microsoft 365, endpoints, networking and backup environments
• Take ownership of complex Level 3 escalations
• Lead the technical response to major incidents and security breaches
• Build strong technical relationships with key enterprise and multi-site clients
• Support solution design, technical scoping, effort estimates and pre-sales activities
• Lead infrastructure and cyber security conversations with senior client stakeholders
• Review Essential Eight reports and security findings before presenting to clients
• Deliver and oversee projects including migrations, site builds and cutovers
• Lead, coach and develop Level 3 engineers

Skills

8+ years experience

3 years leading engineers

Microsoft 365

Entra ID

Intune

Defender

Conditional Access

identity security

UniFi networking

Meraki networking

FortiGate

VLANs

VPNs

Essential Eight

ISO 27001

Azure

PowerShell

Python

HaloPSA

NinjaOne

offshore teams management

Tools

HaloPSA

NinjaOne

Job description

Talent in Sydney is seeking an experienced Technical Services Lead to join a growing managed services and cyber security environment. This senior, hands-on technical leadership role acts as the technical authority across client environments while staying close to technology.

You will lead senior engineers, own standards, manage Level 3 escalations and major incidents, oversee projects, and work directly with clients across infrastructure, Microsoft cloud and cyber security.