Technical Service Trainer: Shape the Next-Gen Technicians

Caterpillar; City of Hume; On-site; AUD 90,000 - 120,000; Full time

Job summary

Caterpillar Melbourne invites an experienced Technical Service Trainer to design and deliver advanced training programs for dealer technicians, customer technicians and Caterpillar staff. You will develop curriculum, lead hands-on labs and collaborate with product teams to ensure content stays current across Australia, New Zealand and select international markets.

You will facilitate engaging sessions, assess competency and mentor learners, while traveling regularly to customer sites and

Qualifications

• Significant hands-on experience diagnosing and repairing Caterpillar engines and power systems.
• Experience delivering technical training to technicians or field staff.
• Strong problem-solving and communication skills to simplify complex concepts.

Responsibilities

• Develop and deliver technical training programs for technicians, dealers and employees.
• Facilitate classroom, workshop and hands-on learning experiences.
• Collaborate with dealers, customers and SME’s to keep training current and relevant.
• Assess learner competency and provide coaching and technical guidance.
• Gather feedback and continuously improve training content and methods.

Skills

Diagnosing equipment

Technical training delivery

Customer-focused support

Presentation skills

Learning program design

Education

Trade qualification in Diesel Mechanics

Certificate IV in Training and Assessment

Tools

Caterpillar Diagnostic Tools

Job description

Caterpillar Melbourne invites an experienced Technical Service Trainer to design and deliver advanced training programs for dealer technicians, customer technicians and Caterpillar staff. You will develop curriculum, lead hands-on labs and collaborate with product teams to ensure content stays current across Australia, New Zealand and select international markets.

You will facilitate engaging sessions, assess competency and mentor learners, while traveling regularly to customer sites and