Technical Sales Support Officer - Applied

Daikin Australia; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Superannuation

Performance bonus

On-the-job training

Discounted health fund

Free parking on site

Job summary

Daikin Australia is seeking a Technical Sales Support Officer in Melbourne to support the Applied Solutions sales team, assist Account Managers, and coordinate product tenders and solutions.

You will engage with customers by phone, email and website inquiries; maintain catalogs; and help ensure timely delivery and technical queries are resolved. A mechanical/HVAC qualification and ability to work independently and in a team are preferred.

Qualifications

• Mechanical engineering degree/diploma or HVAC trade qualification.
• Experience reading and interpreting technical plans and tender specs.
• Strong organizational skills and attention to detail.
• Ability to work independently and in a team.
• Proactive learner with a collaborative mindset.

Responsibilities

• Provide support to customers by answering queries via phone, email or website.
• Maintain Daikin applied catalogues and literature for Account Managers and customers.
• Maintain customer relationships to ensure satisfaction.
• Prepare reports and assist with quality/code compliance of applied products.
• Prepare order packages for suppliers and overseas factories; liaise on change orders, delivery dates and technical information.

Skills

Independent work

Team collaboration

Technical plan reading

Tender specifications

Attention to detail

Proactive learning

Collaboration

Education

Mechanical Engineering degree/diploma or HVAC trade qualification

Job description

Technical Sales Support Officer - Applied

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.

Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

About the role

Daikin Australia is currently offering an opportunity to candidates to join our Applied Solutions Sales team in Melbourne based in Bayswater VIC as a Technical Sales Support Officer. Reporting to the Sales Manager – Applied VIC, you will be responsible for assisting our Account Managers and Sales Manager in requirements relating to Applied product selection, estimating and arranging Applied product tenders, packaging of product solutions, follow through of quotations submitted and helping customer enquiries relating to product.

Responsibilities will include but are not limited to:

• Provide support to customers by providing answers to queries received by phone, email or via website in a timely manner.


• Assist to maintain Daikin applied catalogues and literature and distribute to Account Managers and/or customers upon request.


• Maintain appropriate customer relationships to ensure customer satisfaction is maintained.


• Prepare reports and assist with quality/code compliance of applied products as requested.


• Prepare order package for supplier and/or overseas factories; maintain contact with factory with respect to change orders, delivery dates and technical information.

About you

• Mechanical Engineering degree/diploma or equivalent qualification or HVAC trade qualification along with demonstrated experience and knowledge in HVAC, will be highly regarded.


• Ability to work independently and in a team environment


• Previous experience reading and interpreting technical plans and tender specifications.


• High level of organisation skills with demonstrated attention to detail


• Proactive approach to learning and personal development.


• Collaborative work environment fostering a positive team culture.

Benefits / Perks

• Competitive salary + Superannuation + Performance bonus


• Provided with on-the-job training for continuous career growth opportunities


• Discounted Bupa Health Fund


• Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan


• Be part of a global number 1 company in HVAC


• Be part of a dynamic team that values innovation, collaboration and personal growth.


• Free parking on site

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.