Technical Project Manager

Better Staff; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Better Staff in Sydney seeks a technically strong Technical Project Manager to lead delivery of complex technology projects for enterprise clients. This hands-on, client-facing role focuses on senior stakeholders, including C-level executives, and spans pre-sales through to delivery and handover.

You will work across major financial services engagements while also running smaller projects, contributing to pre-sales, scoping and professional services in a smaller MSP setting.

Qualifications

• Proven experience as a Technical Project Manager within MSP/IT services.
• Experience delivering projects for enterprise clients with senior stakeholders.
• Solid technical grounding in infrastructure, cloud, M365, networking or security.
• Ability to manage one large engagement alongside smaller projects.
• Strong communication and stakeholder management skills.

Responsibilities

• Own end-to-end delivery of technical projects from scoping to go-live.
• Act as delivery lead for a major enterprise client with senior stakeholders.
• Manage multiple projects concurrently, balancing priorities and timelines.
• Translate requirements into clear project plans with milestones and risks.
• Coordinate engineers, vendors and client teams to stay on track and budget.
• Provide clear reporting and escalate risks early.
• Support pre-sales: discovery, scoping and proposals.

Skills

Technical Project Management

C-level stakeholder engagement

IT services experience

MSP experience

Cloud infrastructure

Job description

About the role

Our client is a well-established Sydney-based managed services provider (MSP) that partners with organisations to deliver reliable, secure and well-run technology. They are a close-knit team where people have real ownership of their work, direct access to leadership and the chance to shape how the business grows.

The Role

Our client is looking for an experienced Technical Project Manager to lead the delivery of complex technology projects for their customers. This is a hands-on, client-facing role for someone who is genuinely technical, commercially aware and confident working with senior stakeholders.

You will lead delivery for a major enterprise client in the financial services sector, working directly with senior leaders including C-level executives, while also running a portfolio of smaller projects for other clients at the same time. Because the business is a smaller MSP, the role is varied: when project volumes ease, you will contribute across the business, including pre-sales, scoping and professional services.

Key Responsibilities

• Own end-to-end delivery of technical projects, from scoping and planning through to go-live and handover
• Act as the primary delivery lead for the business’s largest enterprise client, building trusted relationships with senior and executive stakeholders
• Manage multiple smaller client projects concurrently, balancing priorities, resources and timelines
• Translate business requirements into clear technical project plans, with defined scope, milestones, risks and dependencies
• Coordinate engineers, vendors and client teams to keep delivery on track, on budget and to a high standard
• Provide clear, confident reporting and updates to clients and internal leadership, including escalating risks early
• Support pre-sales activity: join client discovery conversations, help scope solutions, and contribute to proposals, estimates and statements of work
• Help shape and mature the project delivery and professional services practice, including templates, processes and governance
• Step into other areas of the business as needed when project demand fluctuates

About You

• Proven experience as a Technical Project Manager, ideally within an MSP, IT services or professional services environment
• Demonstrated experience managing projects for large or enterprise clients, with confidence engaging at C-level
• A solid technical grounding (for example infrastructure, cloud, Microsoft 365, networking, security or migrations) so you can credibly challenge, scope and guide technical work
• Ability to juggle one large, high-profile engagement alongside several smaller projects without dropping the ball
• Strong communication, negotiation and stakeholder management skills
• Commercial awareness, including managing scope, budgets and change control
• A flexible, "roll your sleeves up" attitude suited to a smaller business

Highly regarded

• Pre-sales or solution consulting experience, or a background that moved from pre-sales into project management
• Experience running or leading a professional services function within a small to mid-sized MSP
• Project management certification (PMP, PRINCE2, Agile or similar)
• Experience in financial services or other regulated industries
• Familiarity with ITIL or service management practices