Technical Program Manager — AI Delivery Lead

Future Secure AI; City of Brisbane; On-site; AUD 140,000 - 180,000; Full time

Job summary

Future Secure AI is seeking a Technical Program Manager to coordinate delivery across multiple production line pods on one or more customer accounts. You will align dependencies, timelines and priorities to keep a shared program on track, acting as a Way of Working coach at scale.

You will own the Cross-Use Case Release Plan, manage RAID and capacity, coach pods on Agile ceremonies and ensure Jira hygiene while driving measurable delivery health across the account.

Qualifications

• Demonstrated experience coordinating delivery across multiple concurrent Agile teams, ideally in a scaled or program environment.
• Strong Agile delivery background (Scrum Master, RTE or Delivery Lead) with a track record coaching teams to predictable velocity.
• Proven ability to own release planning, cross-team dependency management and portfolio capacity planning.
• Able to hold accountability and influence without direct line authority, across peers, leads and executives.
• Confident managing up and out to senior stakeholders, sponsors and program governance.
• Advanced user of Jira and Confluence, with strong reporting and delivery tooling hygiene.
• A systems thinker who can operate one level up, spotting cross-use case patterns before they impact the account.

Responsibilities

• Own the Cross-Use Case Release Plan for the production line(s): a living plan updated weekly with Design Review, Build, UAT and go-live and all dependencies.
• Sequence releases across a multi-quarter horizon spanning every use case on the account, including those not yet scoped, through to Hypercare.
• Own the production line-wide RAID picture, maintaining the risk register and Dependency Log and driving resolution to closure.
• Be the point of contact for use case team challenges, escalate to APAC Delivery Leader when required.
• Spot resource conflicts, coach pods to resolve and elevate unresolved conflicts with impact and priority.
• Own Capacity Mapping: live view of allocations across use cases and flag over-allocation.
• Monitor Jira quality metrics (defect rate, UAT pass rate, test coverage, incidents) and raise issues early.
• Produce a single health read on account delivery health for leadership.

Skills

Agile delivery

Release planning

Stakeholder management

Jira expertise

Confluence expertise

Systems thinking

Tools

Jira

Confluence

Job description

Future Secure AI is seeking a Technical Program Manager to coordinate delivery across multiple production line pods on one or more customer accounts. You will align dependencies, timelines and priorities to keep a shared program on track, acting as a Way of Working coach at scale.

You will own the Cross-Use Case Release Plan, manage RAID and capacity, coach pods on Agile ceremonies and ensure Jira hygiene while driving measurable delivery health across the account.