Technical Operations Manager

Globe 24-7; Western Australia; On-site; AUD 140,000 - 210,000; Full time

Benefits offered by this job

Base salary plus superannuation

Profit share

Job summary

Globe 24-7 is seeking a Technical Operations Manager in Perth, WA to strengthen operational accountability across sales and technical delivery as the business grows. The role combines commercial responsibility with senior client engagement and the establishment of operating practices that support expansion.

You will connect client commitments with delivery capacity, introduce clear accountability and coordinate priorities with software development leadership, without direct software development

Qualifications

• Senior operational or commercial leadership experience in mining or related services.
• Demonstrated ability to manage people and improve performance across delivery and client-facing functions.
• Experience with budgets, P&L, forecasting and KPIs.
• Strong client engagement with senior stakeholders on technical, delivery and commercial matters.

Responsibilities

• Lead delivery coordination to ensure client commitments are scoped, achievable and met.
• Establish KPIs for delivery, utilisation, quality, client outcomes and profitability with ownership and reporting.
• Review performance and escalate risks to timelines, quality, client satisfaction and margins.
• Strengthen budgeting, forecasting and financial reviews using P&L results and margin analysis.
• Embed pricing discipline, statements of work, scope management and change control across teams.
• Maintain senior mining-client relationships through engagement, issue resolution and discussions.
• Develop operating rhythms, reporting and accountability to support workforce growth.
• Coach managers and teams, set performance expectations and foster cross-functional cooperation.
• Coordinate resources across Australian and international offices and software leadership.
• Improve resource planning, workflows, handovers and management reporting.

Skills

People leadership

Stakeholder engagement

Operational KPIs

Budgeting & P&L

Pricing & SOW

Education

Mining/geology degree

Business/finance postgraduate

Professional body membership (relevant)

Job description

Globe 24-7 are partnering with a mining technology and technical services provider to recruit a Technical Operations Manager in Perth, Western Australia. This newly created position will strengthen operational accountability across sales and technical delivery as our client grows. The opportunity combines commercial responsibility, senior client engagement and the ability to establish operating practices that support an expanding business.

The Role

The Technical Operations Manager will establish performance measures, improve commercial outcomes and reduce day-to-day operational pressure on the existing leadership team. The successful candidate will connect client commitments with delivery capacity, introduce clear accountability and coordinate priorities with software development leadership, without responsibility for overseeing software development.

The Key Responsibilities

• Lead daily coordination across delivery to ensure client commitments are properly scoped, achievable and met.
• Establish KPIs for delivery, utilisation, quality, client outcomes and profitability, with clear ownership, reporting rhythms and corrective actions.
• Review delivery performance, capacity and priorities with functional leaders, escalating risks to timelines, service quality, client satisfaction and margins.
• Strengthen budgeting, forecasting and financial reviews, using P&L results and margin analysis to guide decisions.
• Embed disciplined pricing, statements of work, scope management and change control across sales and technical teams.
• Maintain senior mining-client relationships through regular engagement, delivery issue resolution and technical and commercial discussions.
• Develop operating rhythms, management information and accountability practices that support workforce growth.
• Coach managers and team members, establish performance expectations and reinforce cooperation between client-facing and technical functions.
• Coordinate resources, priorities and information flow across Australian and international offices and with software development leadership.
• Improve resource planning, workflows, project handovers and management reporting to address delivery bottlenecks.
• Ensure operational practices meet applicable Western Australian work health and safety obligations, client requirements and relevant professional standards.
• Provide concise leadership reporting on operational performance, financial results, significant client matters, emerging risks and decisions requiring escalation.

The Requirements

Qualifications & Experience

• A degree in mining engineering, geology or another relevant technical discipline is preferred.
• Postgraduate study or professional development in business management, finance or commercial leadership is advantageous.
• Eligibility for membership of an appropriate Australian professional body is viewed favourably where relevant to the candidate’s discipline.
• Substantial senior operational or commercial experience in mining or related technical services, typically around 10 years, including several years in leadership.
• Demonstrated experience managing people and improving performance across technical delivery and client-facing functions.
• Previous accountability for budgets, P&L performance, forecasting and operational KPIs.
• Experience engaging mining clients and senior stakeholders on technical, delivery and commercial matters.
• Experience coordinating teams or operations across multiple offices or jurisdictions is advantageous.

Skills & Personal Attributes

• Understanding of mining-sector technical services and the commercial expectations of mining clients.
• Ability to translate performance data into clear priorities, decisions and accountable actions.
• Knowledge of pricing discipline, statements of work, scope management and change control.
• Sound judgement when balancing delivery, commercial, safety and reputational risks.
• Practical, hands‑on problem‑solving and a structured approach to improving processes.
• Ability to align operational priorities with software development while respecting separate functional accountability.

The Rewards

• Base salary plus superannuation.
• Profit share.

About the Company

Our client is a geological data management software and technical services provider supporting the mining and exploration sector. Its software and services support the management of geological information, with Australian operations based in Western Australia and collaboration across other Australian and international offices. The business is growing and is strengthening operational accountability to support its expanding Perth workforce and client delivery commitments.