Technical Officer

Icon Water; Canberra; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Remuneration package

15% employer superannuation

Professional development

Gym membership

Employee Assistance Program

Supportive culture

Job summary

Icon Water in Canberra is seeking a Technical Officer to plan, coordinate and optimise maintenance across the ACT water and wastewater network. You will work in the Network Maintenance Planning team, managing planning, scheduling, site-based planning, and coordinating resources to deliver safe, efficient works with minimal customer impact.

This hands-on role combines technical expertise, field inspections and operational coordination to support the annual maintenance program and drive

Qualifications

• Proactive, customer-focused professional with strong planning and organisational skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to analyse complex information to develop practical solutions.
• Knowledge of GIS, works management systems, Oracle and MS Office.
• Commitment to safety, environment and continuous improvement.

Responsibilities

• Plan, coordinate and optimise maintenance across Canberra's network.
• Manage planning and scheduling of maintenance programs.
• Coordinate resources and engage stakeholders for planned works.
• Deliver Icon Water's annual maintenance program with minimal customer impact.
• Drive continuous improvement in reliability and performance.

Skills

Planning & scheduling

Stakeholder engagement

Communication

Analytical thinking

Education

Technical qualifications or extensive water/wastewater experience

Tools

GIS

Works management systems

Oracle

Microsoft Office

Job description

About Icon Water

Icon Water is an iconic Canberra organisation that has been delivering essential water and wastewater services to the ACT community for more than 100 years.

Our people play a vital role in delivering services that support the health, prosperity and liveability of our region. Guided by our values of Care, Connection, Community and Courage, we are committed to building a high-performing, inclusive workplace where our people can thrive while making a meaningful contribution to the Canberra community.

Icon Water is an Equal Opportunity Employer which values diversity and inclusion. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a strong focus on gender balance within the organisation and encourage women to apply.

Job Description

The Opportunity

Join Icon Water as a Technical Officer and play a critical role in planning, coordinating and optimising maintenance activities across Canberra's water and wastewater network. Working within the Network Maintenance Planning team, you will be responsible for managing the planning and scheduling of maintenance programs, undertaking site-based planning, utilising asset and works management systems, coordinating resources, engaging with stakeholders, and ensuring planned works are delivered safely, efficiently and with minimal impact on customers.

This is a diverse and hands-on role that combines technical expertise, field inspections, workforce planning and operational coordination. You will work closely with internal teams, contractors and customers to support the delivery of Icon Water's annual maintenance program, drive continuous improvement initiatives and contribute to the ongoing reliability and performance of essential water and wastewater infrastructure across the ACT.

What You Will Bring

You are a proactive and customer-focused professional with strong planning and organisational skills, capable of managing competing priorities in a dynamic operational environment. You have excellent communication and stakeholder engagement skills, a keen eye for detail and the ability to analyse complex information to develop practical solutions. You demonstrate integrity, sound judgement and a commitment to delivering high-quality outcomes, while fostering positive working relationships across teams and with external stakeholders.

Success in This Role Will Be Supported By

• Relevant technical qualifications or extensive experience within the water, sewer or related infrastructure industry.
• Demonstrated experience in the maintenance and operation of water and sewerage systems.
• Experience in work planning, workforce scheduling and resource coordination within a maintenance environment.
• Experience interpreting technical drawings, hydraulic specifications and other engineering documentation.
• Knowledge of, or the ability to quickly develop capability in, GIS, works management systems, Oracle and Microsoft Office applications.
• Strong understanding of workplace health, safety and environmental requirements.
• The ability to lead, influence and collaborate with stakeholders to achieve operational outcomes and continuous improvement initiatives.

Why Join Icon Water?

At Icon Water, you'll help deliver and maintain the essential water and wastewater services that support more than 450,000 Canberrans every day. You'll be part of a collaborative and safety-focused team where your technical expertise and operational knowledge will directly contribute to the reliability and performance of critical community infrastructure. This is an opportunity to work on meaningful programs of work, drive continuous improvement and build a rewarding career with a trusted ACT organisation.

In Return, We Offer

• Competitive remuneration package
• 15% employer superannuation contribution
• Professional development and career growth opportunities
• Free gym membership, physiotherapy and other wellbeing initiatives
• Employee Assistance Program
• A supportive and values-led workplace culture