TECHNICAL MANAGER

Sociable Tech; Melbourne; On-site; AUD 83,000 - 87,000; Full time

Job summary

Allround Vending Pty Ltd in Melbourne is seeking a skilled Technical Manager to coordinate ICT technical support, maintain vending technology systems and support software/hardware platforms.

You will diagnose issues, oversee system installations, liaise with developers and suppliers, and ensure reliable operation of integrated vending solutions for customers and staff.

Qualifications

• Bachelor's degree in Information Technology or related discipline.
• Minimum one year of experience in ICT technical support, software troubleshooting or systems implementation.
• Experience diagnosing ICT hardware, software and connectivity issues.
• Strong written and verbal communication with customers and staff.

Responsibilities

• Coordinate ICT technical support and system maintenance for vending platforms.
• Diagnose and resolve issues with vending management software and hardware.
• Install, configure, test and maintain software applications and connected vending tech.
• Provide technical guidance to customers and employees on system functionality.

Skills

ICT technical support

Software troubleshooting

System implementation

Technical coordination

Communication skills

Education

Bachelor's degree in IT / related

Tools

ERP system knowledge

CRM platforms

Cloud-based applications

Job description

Job Type: Permanent position | Full time position

Job Description
Allround Vending Pty Ltd About Us Allround Vending Pty Ltd is an Australian vending solutions provider specialising in vending machine supply, installation, maintenance, technical support and automated retail technologies.

Our business incorporates advanced vending management software, cashless payment systems, Android-based touchscreen vending machines, remote monitoring platforms and integrated business management solutions. As our operations continue to expand, we are seeking a suitably qualified and experienced Technical Manager to coordinate ICT technical support activities, maintain integrated vending technology systems and assist with the implementation and improvement of our software and hardware platforms. About the Role

The Technical Manager will be responsible for providing and coordinating technical support for the company's ICT systems, vending management platforms, connected hardware and software applications. The successful candidate will diagnose and resolve technical issues, support system installations and upgrades, assist customers and internal staff, and liaise with software developers and technology providers to ensure the reliable operation of the company's integrated vending solutions. Key Responsibilities ICT Technical Support and System Maintenance Diagnose, investigate and resolve technical issues involving vending management software, ICT hardware, network connectivity and integrated payment systems.

Install, configure, test and maintain software applications, computer systems and connected vending technology. Provide technical support and guidance to customers and employees regarding system functionality, software applications and equipment operations. Troubleshoot communication and integration issues between vending machines, payment terminals, control boards and remote monitoring platforms.

Monitor system performance, identify technical faults and implement appropriate corrective measures. Maintain technical documentation, troubleshooting procedures and system maintenance records. Vending Technology and Software Support Provide technical support for the company's centralised Vending Machine Management System, including DEX communication, transaction monitoring, inventory tracking, temperature monitoring and fault reporting.

Support Android-based touchscreen vending machine systems and associated online backend platforms. Diagnose technical issues involving vending machine controllers, motors, sensors, payment devices and integrated software systems. Assist with the configuration, maintenance and troubleshooting of micro-market vending platforms, including touchscreen kiosks, barcode scanners, receipt printers and mobile payment applications.

Provide technical assistance for the company's customised ERP system, including CRM, inventory management, sales and operational modules. Technical Coordination and Customer Support Coordinate technical support personnel and service activities to ensure efficient resolution of ICT-related issues. Liaise with customers to identify technical requirements, investigate system problems and recommend suitable solutions.

Coordinate with external software developers, IT specialists, equipment suppliers and technology providers. Provide technical guidance and training to customers and employees on the operation of vending technology and software applications. Assist with planning and coordinating system installations, technical servicing and software upgrades.

Monitor technical support activities and recommend improvements to service delivery and operational efficiency. Systems Implementation and Technology Improvement Assist with testing, implementation and ongoing improvement of vending management software and integrated ICT platforms. Coordinate technical requirements and communicate system issues to software development teams.

Support the implementation and testing of AI-assisted route planning, automated monitoring and operational data analysis features. Analyse system performance data and identify opportunities to improve reliability and functionality. Assist with software updates, system integration, user acceptance testing and technical documentation.

Support the maintenance and improvement of company websites and related digital systems. Qualifications and Experience Essential Requirements Bachelor's degree or higher qualification in Information Technology, Computer Science, Information Systems, Software Engineering, Electronics or a closely related discipline. Minimum one (1) year of relevant professional work experience in ICT technical support, software troubleshooting, systems implementation or related technical operations.

Demonstrated experience diagnosing and resolving ICT hardware, software and connectivity issues. Sound understanding of integrated software platforms, network communication and cloud-based applications. Strong analytical, technical troubleshooting and problem-solving skills.

Excellent communication and interpersonal skills, including the ability to explain technical issues to customers and non-technical personnel. Ability to coordinate technical support activities and work effectively with internal teams, customers and external technology providers. Desirable Skills and Experience Experience with vending machine technology, automated retail systems or self-service kiosks.

Knowledge of DEX communication protocols and cashless payment integrations. Familiarity with Android-based systems, IoT devices and remote monitoring platforms. Experience supporting ERP systems, CRM platforms and database-driven applications.

Understanding of software development processes, system testing and technology improvement projects. Knowledge of AI-assisted automation and operational data analysis. What

We Offer Competitive salary of AUD $83,000 – $87,000 per annum plus superannuation . Permanent, full-time employment. Opportunity to work with innovative vending technolo...