Capability Specialist - Nsw Workers Compensation

Gallagher; Sydney; Hybrid; Confidential; Full time

Benefits offered by this job

4 weeks annual leave

Lifestyle Leave

Novated Leasing opportunities

Health Insurance Discounts

Employee Stock Purchase Program

Job summary

Gallagher Bassett is seeking a Capability Specialist to support NSW Workers Compensation. You will coach staff from Sydney CBD and Parramatta, bridging technical training to operational roles and maintaining regulatory knowledge across the team.

You will work with the Technical Training Team to identify knowledge gaps, deliver coaching programs, and monitor performance. A strong background in workers' compensation and staff development is essential.

Qualifications

• Significant experience in the workers compensation field and case management.
• Demonstrated coaching ability and ability to transfer knowledge to staff.
• Strong understanding of NSW workers compensation legislation and frameworks.

Responsibilities

• Provide on-the-job technical and operational training for staff.
• Coach and assess staff against professional standards framework.
• Prepare reports and audits to ensure quality and performance.

Skills

Workers compensation knowledge

Coaching ability

Regulatory knowledge NSW

Training & development

Job description

About us Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people. In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available. The Opportunity There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all! Due to an exciting career progression, we are seeking a Capability Specialist to support our NSW Workers Compensation (Nominal Insurer) function. Reporting to the Manager – Personal Injury Strategy and Implementation, you will be aligned with our claims and rehabilitation personnel for coaching, development and capability improvement activities across both our Sydney CBD and Parramatta branches. This is an exceptional opportunity to bring your existing skills and experience to a role which truly adds value to the development of our people and service offerings. How you'll make an impact Work in partnership with the business and with the Technical Training Team, to support staff transition from technical training into their operational roles including training of processes in an operational environment; Supporting and assessing staff against professional standards framework; Provide ‘on the-job’ technical and operational training and coaching for new staff or transferred staff in relation to the: ‘how to process’, ‘how to calculate a benefit’, ‘how to triage a new claim’, ‘how to manage a claim’, ‘what tools to use’, etc; Work closely with the Technical Training team to identify gaps in staff knowledge/skills, & develop necessary programs or coaching solutions to meet the needs of individual staff; Stay abreast of regulatory and legislative changes, changes to procedures and technology and ensure the delivery of relevant information to the Operations Teams; Maintain a high level of product knowledge pertinent to icare & SIRA; Understand Operational systems, processes and procedures to ensure staff queries can be addressed and communicated effectively; Support the business unit in relation to championing and implementing changes; In liaison with the relevant Team Managers, ensure that capability gaps are identified, addressed and monitored to the required standard of performance; Ensure that Processes and Procedures are updated and communicated accordingly; Prepare reports and details of coaching delivered; Undertake independent call and desktop audits to ensure quality standards are achieved. About you We are looking for enthusiastic, compassionate and customer-centric individuals who have: Significant experience in the workers compensation case management. Previous experience in a technical or specialist advisory role would be highly regarded; A strong knowledge of relevant NSW workers compensation legislation and frameworks; Demonstrated coaching ability; Exceptional time management and organisational skills – a true “self-starter”!; Excellent attention to detail; Highly developed communication skills, with the ability to coach and engage at all levels of organisation; A strong sense of team and collaboration; A resilient attitude. To be considered for this opportunity you must have right to live and work in Australia when applying. Unsolicited agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more...

Capability Specialist - NSW Workers Compensation Parramatta, Australia