Team Leader - General Liability

Arthur J. Gallagher & Co. (AJG); Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements – including

Parental leave

Excellent working environment

Education and development programs

Recognition awards

Wellbeing programs

Novated leases

Job summary

Gallagher Bassett in Sydney seeks an experienced Claims Team Leader to provide day-to-day leadership and technical mentoring, delivering cost-efficient, professional, customer-focused claims service while developing staff and driving quality initiatives.

This permanent full-time role offers hybrid work from our Sydney CBD office and WFH, with opportunities to enhance skills through claims training and exposure to both senior leadership and a supportive team.

Qualifications

• General Liability background with extensive insurance experience and at least 3 years management experience.
• Ability to build and develop business relationships with clients and service providers.
• Ability to comply with relevant state legislation and interpret insurance policies.

Responsibilities

• Lead claims team and deliver exceptional customer service.
• Drive continuous improvement and quality assurance activities.
• Manage approvals outside of team delegations (payments, letters, declinatures, mediations).
• Develop staff and implement training initiatives.
• Manage team performance against targets and SLAs.

Skills

General Liability

Client relationships

Stakeholder management

Negotiation

Customer service

Quality focus

Education

ANZIIF Exec Cert

AQF Diploma

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Your Role

Working with the Leadership and Management team this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives. This role has a significant focus on leadership, customer service and continuous improvement.

This position will be offered on a permanent full-time basis with a hybrid approach working from our Sydney CBD office and Working From Home (WFH).

How you'll make an impact

You will add value to Gallagher Bassett across the following:

• Ensure the claims team delivers exceptional Customer Service in a manner that upholds the SIRA Customer Service Principles
• Ensure the delivery of cost effective, professional and customer-focused claims service
• Lead quality assurance activities, including audit results, data integrity, process refinements
• Lead Tier 1 activities and drive continuous improvement initiatives and prevent any recurring or systemic incidents
• Manage team performance in line with team targets and service level agreements
• Ensure appropriate team capability with effective recruitment and staff development planning
• Provide day-to-day management and technical expertise to the team
• Manage approvals outside of team delegations in relation to payments, letters, declinatures, mediations, etc.

About you

We’re interested in hearing from people who possess:

• General Liability background with extensive insurance experience and at least 3 years management experience
• Ability to build and develop business relationship with clients and Service Providers
• Ability to comply with relevant state legislation
• Insurance policy interpretation skills
• Stakeholder management
• Strong level of interpersonal skills
• Negotiation skills
• Excellent customer service skills
• Commitment to quality and accuracy
• ANZIIF Executive Certificate in General Insurance Claims or AQF Diploma of General insurance or industry equivalent (desirable)

What we can offer you:

• Flexible work arrangements – including WFH
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB!

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.