Technical Lead (CRM) Melbourne, Victoria

Bupa Australia; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Bupa Australia is seeking a Technical Lead CRM to head the CRM Development team and drive design and development for Dynamics 365-based solutions. You will guide a multi-disciplinary team, ensure best practices, and deliver high-quality applications that meet business goals.

The role emphasizes hybrid working, collaboration with business stakeholders, and ongoing system improvements to support patient and customer experiences. Strong云技能与领导能力将受重视。

Qualifications

• 7+ years in a CRM Development role or supporting CRM platforms.
• 7+ years in configuration and customization of Dynamics 365 applications (Sales/Customer Service).
• 7+ years development experience: .NET, C#, JavaScript, HTML5, RESTful APIs.
• Experience leading a team of 4–10 developers to deliver high quality outcomes.
• Experience with Microsoft Azure and Power Platform services.
• Experience with Agile delivery methodologies.
• Experience developing PCF controls.
• Excellent client-side development skills.
• Experience with SQL databases is mandatory.
• Experience with Azure cloud services and DevOps processes.
• Experience in application design and architecture.
• Significant MVC/multi-tier architecture experience.
• Experience with JSON and TypeScript.
• Knowledge of Power BI and SSIS integration (desirable).

Responsibilities

• Lead CRM development team to deliver high quality Microsoft Dynamics 365 solutions.
• Provide design and development leadership across Bupa CRM applications.
• Ensure development practices meet business expectations and cloud deployment standards.

Skills

CRM Developer

Dynamics 365 configuration

Software development (C#, JS)

Team leadership

Azure & Power Platform

Agile methodologies

PCF controls

SQL Server

Azure DevOps

MVC architecture

JSON / TypeScript

Power BI / SSIS (desirable)

Tools

Microsoft .NET Framework

Microsoft Azure

Job description

Opportunity Snapshot

As part of the Technology Team, this role will partner closely with business representatives to deliver high quality Technical Lead CRM services at pace to drive strategic outcomes for Bupa’s customers and maintain integral Bupa systems. The purpose of this role is to lead the Customer Relationship Management (CRM) Development team, provide support to team members, lead application design and development activities across Bupa’s CRM applications, built on the MS Dynamics 365 Power Platform, whilst also ensuring development teams adhere to best practices to deliver high quality applications that meet or exceed the business and customer expectations.

Whatyou’llneedto make it possible

• 7+ years’ experience in a CRM Developer role or equivalent experience in support of CRM platforms with a minimum:
• 7+ years’ experience in configuration and customisation of Dynamics 365 applications, ideally Sales or Customer Service.
• 7+ years development experience that includes Microsoft .NET Framework, C#, JavaScript, HTML5, RESTful Web Services
• Extensive experience in leading a team of up to 4 to 10 developers to deliver high quality outcomes
• Experience with Microsoft Azure and Microsoft Power Platform services
• Experienced with Agile delivery methodologies
• Experience developing PCF controls
• Excellent client-side development skill set
• Experience with SQL Database is mandatory
• Experience with Azure cloud services and DevOps processes for building and deploying applications in the cloud
• Experience in application design and architecture
• Significant development experience using MVC framework and multi-tier architectures
• Experience with JSON and TypeScript
• Understanding of Microsoft Power BI and Microsoft SSIS integration (desirable)

Whyyou’lllove it?

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level.

If this sounds exciting,we’dlove to hear from you.Let’sshape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed toprovidingequal opportunities and fostering a workplace and environment that is free of discrimination,bullyingand harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or ifyou’dlike to discuss how this role can be flexible for you, please let us know so we can support your participation onan equitablebasis.