Technical Diagnostics Lead — Remote Support for Ag Equipment

Emmetts

Australia

Remote

AUD 85,000 - 130,000

Full time

8 hours ago

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Job summary

Emmetts seeks an experienced John Deere technician to join our centralised technical support network as a Technical Communicator. This role blends hands-on diagnostics with remote support, linking branch technicians, service leaders and John Deere’s DTAC to speed fault resolution.

Based at a suitable Emmetts branch across our network (Wimmera, Mid North or Eyre Peninsula preferred), you will mentor technicians, use JDLink and Connected Support, and maintain up-to-date technical expertise while

Qualifications

Qualified diesel mechanic with hands-on experience diagnosing John Deere agricultural machinery.
Ability to interpret fault codes and diagnose CAN bus, hydraulic and electrical faults.
Experience with John Deere diagnostic tools and connected-support platforms.
Strong communication and coaching skills for mentoring branch technicians.

Responsibilities

Lead complex fault diagnosis and liaise with DTAC to resolve cases.
Provide advanced remote and on-site technical support to technicians across the network.
Utilise John Deere Connected Support, JDLink and other tools for proactive machine health management.
Monitor Expert Alerts and DTCs, coordinating service interventions to minimise downtime.
Guide branch technicians through diagnosis and repair of CAN bus, ethernet, hydraulic and electrical faults.
Analyse machine data and communicate clear technical recommendations to branch teams.
Contribute to internal technical training and knowledge sharing.