Technical Communicator

Emmetts; City of Melbourne; On-site; AUD 80,000 - 120,000; Full time

Job summary

Emmetts seeks an experienced John Deere technician to join our centralised technical support network in a Technical Communicator role. You will be the link between branch technicians, service leaders and Deere’s DTAC, providing advanced diagnostics and remote support.

Based at a branch in Victoria, you will diagnose CAN bus, ethernet, hydraulic and electrical faults, share knowledge, mentor colleagues and participate in Deere-accredited programs to grow technical capability across our network.

Qualifications

• Qualified technician with John Deere diesel expertise and diagnostic capabilities.
• Experience providing remote and on-site technical support across a network.
• Ability to mentor and develop others in a workshop and field environment.

Responsibilities

• Lead complex fault diagnosis with DTAC collaboration.
• Provide advanced remote and on-site technical support to technicians.
• Utilise JDLink and Connected Support to manage machine health.

Skills

Advanced diagnostics

CAN bus analysis

Remote diagnostic support

Effective communication

Mentoring

Team coordination

Education

Diesel Mechanic trade qualification

Tools

Service ADVISOR

DTAC

JDLink

Connected Support

Remote Display Access

Job description

Established in 1957 Emmetts are a leading multi-franchise agricultural equipment group and one of Australia’s largest John Deere dealers. With 15 branches covering the broad-acre, viticulture, horticulture and grounds care farming sectors of Victoria and South Australia we are highly regarded in the farming community and believe the key to our success is the people who work for us!

Our team has a genuine passion for developing integrated farming solutions that help the Australian farming industry be the best it can be. Join us in our purpose to keep farmers, farming!

Ready to take your John Deere technical expertise to the next level?

Emmetts is seeking an experienced John Deere technician to join our centralised technical support network in a Technical Communicator role. This is an opportunity to move beyond a traditional workshop position while remaining closely connected to machinery, diagnostics and branch service teams.

You will combine advanced technical expertise with remote diagnostic support, acting as a key link between branch technicians, service leaders and John Deere’s Dealer Technical Assistance Center (DTAC). Your work will help accelerate fault diagnosis, reduce customer downtime and build technical capability across the Emmetts network.

This role will suit a qualified technician who enjoys complex diagnostics, problem-solving, coaching others and using connected technology to deliver practical outcomes for customers and service teams.

The position will ideally be based at one of our branches in a suitable Emmetts location, ideally within the Wimmera, Mid North or Eyre Peninsula, providing access to multiple branches across our network.

Key Responsibilities:

• Lead complex fault diagnosis and liaise with John Deere’s Dealer Technical Assistance Center (DTAC) to eliminate and resolve cases.
• Provide advanced remote and on-site technical support to technicians across the Emmetts network.
• Use John Deere Connected Support™, Remote Display Access, Expert Connect and other diagnostic tools to support proactive machine health management.
• Monitor and action Expert Alerts and JDLink™ Diagnostic Trouble Codes (DTCs), coordinating service interventions to minimise customer downtime.
• Provide timely & accurate technical support for complex CAN bus, ethernet, hydraulic and electrical system faults, guiding branch technicians through diagnosis and repair.
• Analyse machine data, identify emerging issues and communicate clear technical recommendations to branch teams.
• Contribute to building internal capability through mentoring, coaching, knowledge sharing and internal technical training initiatives.
• Participate in John Deere-accredited programs and technician development pathways.
• Maintain your own technical expertise through ongoing hands‑on exposure, training and professional development.
• A Diesel Mechanic trade qualification or equivalent.
• Strong hands‑on experience servicing and diagnosing John Deere agricultural machinery.
• Advanced troubleshooting, analytical and problem‑solving capability.
• Working knowledge of Service ADVISOR™, DTAC, JDLink™, Connected Support™ and dealership business systems.
• Clear communication and interpersonal skills, with the confidence to guide and influence teams remotely.
• A collaborative approach and genuine interest in developing the capability of others.
• Confidence using Microsoft Office and standard business applications.
• Demonstrated experience diagnosing CAN bus, ethernet, hydraulic and electrical system faults, ideally in a technical support or service support environment.
• A current driver’s licence and willingness to travel within the branch network when required.

Why join Emmetts?

• Step into a specialist role with influence across a broad regional branch network.
• Work with advanced John Deere diagnostic and connected-support technology.
• Make a visible impact on customer uptime, service performance and technician development.
• Join an established agricultural machinery business with supportive teams across South Australia and Victoria.
• Access ongoing technical training and professional development.