Technical Delivery Manager

Data#3; Adelaide; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Data#3 in Adelaide is seeking an experienced Technical Delivery Manager to lead our Managed Services team through complex multi‑tier solutions. You will build strong relationships with key client stakeholders, navigate cross‑functional delivery, and drive continuous service improvements within an agreed statement of work.

The role requires 5+ years in IT and 2+ years in service delivery management, with hands‑on Azure, Cisco and VMware expertise, ITIL proficiency, and a proven track record of

Qualifications

• Strong Cloud/Server/Network/Security engineering skills, in particular Azure, Cisco, and VMware technologies.
• Proficient in ITIL.
• 5 Years Minimum experience in IT environment, preferably in a technical role.
• 2 Years Minimum experience in a Service Delivery Management role.
• Previous experience in Service Delivery activities including continuous service improvement, time management, risk management & communications

Responsibilities

• Develop strong relationships with key technical customer representatives and grow the strength of the Data#3 customer relationship from a technical delivery perspective.
• Engage with a balanced cross section of the customer’s operational leaders and stakeholders to ensure that all customer satisfaction pulse points are captured and appropriately responded to.
• Identify technical risks and support the delivery, sales and presales teams in gathering requirements to develop a solution fit with a strong value proposition.
• Ability to understand the technical complexities of multi-tiered solutions and systems integration, their underlying technologies, and the latest technical tools.
• Take on the lead technical role as part of new customer transitions into service and new technology project transitions for existing customers.
• Lead a team of capable systems and network engineers to deliver business as usual services against an agreed statement of work.

Skills

Cloud engineering

Network engineering

Security engineering

Azure

Cisco

VMware

ITIL

Service delivery management

Stakeholder management

Job description

• Voted HRD’s Employer of Choice since 2016
• Permanent opportunity
• Adelaide Based (Hybrid working model)

We have an excellent career opportunity for an experienced Technical Delivery Manager to join Data#3 Managed Services team in Adelaide to support our growing business.

As part of the Managed Service team the incumbent will be expected to:

• Develop strong relationships with key technical customer representatives and grow the strength of the Data#3 customer relationship from a technical delivery perspective.
• Engage with a balanced cross section of the customer’s operational leaders and stakeholders to ensure that all customer satisfaction pulse points are captured and appropriately responded to.
• Identify technical risks and support the delivery, sales and presales teams in gathering requirements to develop a solution fit with a strong value proposition.
• Ability to understand the technical complexities of multi-tiered solutions and systems integration, their underlying technologies, and the latest technical tools.
• Take on the lead technical role as part of new customer transitions into service and new technology project transitions for existing customers.
• Lead a team of capable systems and network engineers to deliver business as usual services against an agreed statement of work.

The following skills are required for this role:

• Strong Cloud/Server/Network/Security engineering skills, in particular Azure, Cisco, and VMware technologies.
• Proficient in ITIL
• 5 Years Minimum experience in IT environment, preferably in a technical role
• 2 Years Minimum experience in a Service Delivery Management role.
• Previous experience in Service Delivery activities including continuous service improvement, time management, risk management & communications

Essential Requirements

• Australian Citizenship (required due to client security and contractual obligations)
• Ability to obtain and maintain a National Police Certificate

Who is Data#3?

Listed in 1997, Data#3 is an ASX200 listed company reporting gross sales of $3 billion in FY25. Headquartered in Brisbane with more than 1,400 employees, we have facilities across 12 locations in Australia and Fiji. Voted HRD's Employer of Choice for the last 10 years and named one of Australia’s Best Workplaces in Technology by Great Place To Work in 2025, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork(HEART).

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.