Technical Delivery Analyst

Pronix Inc; Australia; Hybrid; AUD 90,000 - 150,000; Full time

Job summary

AIA Australia is seeking a Technical Delivery Analyst to translate strategy into action, focusing on data-driven delivery and customer-centric initiatives. You will support Salesforce and related systems, develop delivery plans, and collaborate with leaders to drive growth and operational efficiency.

Successful candidates will bring data science skills, strong Salesforce experience, and a passion for AI-driven automation to improve customer outcomes and decision-making in a fast-paced

Qualifications

• Tertiary qualification in Data Science, Mathematics or a related discipline.
• Experience with data analysis, reporting and business insights.
• Knowledge of financial services CRM systems and Salesforce certifications is a plus.
• Proven experience with Salesforce and AgentForce in delivery roles, including requirements gathering and testing.
• Strong skills in SQL, SAS, Excel, Power BI or Tableau for translating data into insights.

Responsibilities

• Establish data, reporting and tracking frameworks to support strategic initiatives.
• Develop actionable project plans and business collateral for key priorities.
• Partner with stakeholders to drive execution and align delivery timelines.
• Embed Voice of the Customer insights into initiative design and delivery.
• Support customer retention and revenue growth byoptimising journeys and reducing lapse rates.
• Leverage Salesforce, AgentForce and automation to improve reporting and operations.

Skills

Data analysis

SQL

Excel

Power BI/Tableau

Salesforce

AI and automation

Stakeholder management

Education

Data Science/Mathematics-related degree

Tools

Salesforce

AgentForce

Microsoft Access

VBA

Job description

BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.**The opportunity:**We have a newly created opportunity available for a Technical Delivery Analyst to play a key role in supporting the delivery of AIA Financial Services’ strategic priorities, partnering with business leaders and stakeholders to drive growth, retention and operational optimisation initiatives.Working closely with the Head of AIAFS Enablement, the role helps translate strategy into action by developing delivery plans, communications and business initiatives that place customer needs and Voice of the Customer insights at the centre of decision-making and execution.This role also provides both business analysis and technical support for Salesforce and related systems, contributing to solution design, configuration, development, testing and release activities. In addition, the Technical Delivery Analyst supports internal and external communications, ensuring messaging aligns with AIAFS’s purpose, culture and strategic direction while enabling the successful delivery of change initiatives across the business.**To do this successfully you will:*** Establish and maintain the data, reporting and tracking frameworks required to support strategic initiatives, business performance and growth outcomes* Develop actionable project plans, communications and business collateral that enable the successful delivery of key strategic priorities* Partner with internal and external stakeholders to drive execution, align delivery timelines and ensure customer, revenue and growth objectives are achieved* Champion customer-centric thinking by embedding Voice of the Customer insights into initiative design, decision-making and delivery* Support customer retention, engagement and revenue growth initiatives by identifying opportunities to optimise customer journeys, reduce lapse rates and enhance long-term value* Drive continuous improvement and operational efficiency through Salesforce and related platforms, supporting requirements gathering, solution design, configuration, testing, release management and reporting* Leverage AI, automation and analytics tools, including AgentForce and Salesforce capabilities, to generate insights, improve customer engagement, streamline processes and enhance business performance**Successful applications will demonstrate:*** Tertiary qualification in Data Science, Mathematics or a related discipline, with experience in data analysis, reporting and business insights* Experience working within financial services, wealth management or insurance, knowledge of financial planning CRM systems, Salesforce certifications and exposure to Microsoft Access and VBA* Proven experience working with Salesforce and AgentForce in a Business Analyst, CRM or technical delivery capacity, including requirements gathering, testing and solution design* Strong technical skills across data management, SQL, SAS, Excel, Power BI and Tableau, with the ability to translate data into actionable business insights* Demonstrated analytical and problem-solving capability, using data, trends and thematic analysis to identify opportunities and drive business improvement* Experience supporting technology and business change initiatives, including user stories, acceptance criteria, release management and stakeholder engagement* Passion for leveraging AI, automation and emerging technologies to improve reporting, operational efficiency, customer outcomes and decision-making* Excellent communication, collaboration and stakeholder management skills, with a proactive approach, strong attention to detail and the ability to deliver high-quality outcomes in a fast-paced environment**Why choose AIA:**At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.* Access our training and development to build on your current skills* Career development through internal mobility opportunities* Work for a business helping millions of Australians and make a difference to someone’s life everyday* Access additional leave days a year to recharge and refresh yourself* Enjoy wonderful Health and Wellbeing initiatives that support you* Work with supportive and inclusive managers* Flexible working arrangementAt AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.**AIA is different. Are you?**If you want to be part of an organisation that helps people live better every single day, apply via the link today.